Kayla Pickett
Englewood,FL
Summary
Talented Small Business Owner with excellent marketing and strong customer service skills. Dedicated and empathetic Customer Service Representative with 8 years of experience delivering exceptional service in fast-paced environments. I’ve proven to provide a warm and friendly face while building positive customer relationships. A talented
Overview
8
8
years of professional experience
Work History
Part Owner of a Residential House Cleaning
Tropical Tidiness LLC
Englewood, FL
06.2024 - Current
- Oversaw daily business operations and ensuring efficient workflow.
- Developed social media marketing to enhance brand visibility
- Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business.
- Trusted with keys and alarm codes; ensure security and client trust.
- Perform thorough cleanings including dusting, vacuuming, sanitizing of kitchens and bathrooms, and trash removal.
Cottage Bakery Owner
Pickett’s Sweets
Englewood, FL
10.2021 - Current
- Building and handling day to day operations of a Custom Cakes & Pastry business
- Food Safety & Sanitation (Cottage Food Laws compliance)
- Recipe Development & Scaling
- Established operational workflows to enhance efficiency and productivity.
- Developed social media marketing to increase brand visibility and customers
- Oversaw inventory management processes, and reducing waste.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Server
Country Hound Cafe
Englewood, FL
09.2017 - 11.2023
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed order accuracy and delivery speed during peak hours to ensure efficient service.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Maintained knowledge of menu items, enabling informed recommendations to guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adapted quickly to changing priorities during busy shifts, maintaining composure under pressure.
- Ensured cleanliness and organization of dining area, contributing to a welcoming atmosphere.
- Handled cash transactions accurately, ensuring proper financial accountability at the end of shifts.
- Assisted in training new servers on service protocols and restaurant standards.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Office Assistant
Stylecraft Cabinentry
Englewood, FL
08.2020 - 10.2021
- Coordinated scheduling and appointments for team members, enhancing time management.
- Communicated effectively with clients and vendors, fostering positive relationships.
- Organized files and records systematically, facilitating easy access to information.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
Education
Associate Of Arts And Sciences -
State College of Florida
Bradenton, FL05.2019
Skills
- Customer relations
- Operations management
- Small business operations
- Relationship building
- Customer service
- Time management
- Attention to detail
Timeline
Part Owner of a Residential House Cleaning
Tropical Tidiness LLC
06.2024 - Current
Cottage Bakery Owner
Pickett’s Sweets
10.2021 - Current
Office Assistant
Stylecraft Cabinentry
08.2020 - 10.2021
Server
Country Hound Cafe
09.2017 - 11.2023
Associate Of Arts And Sciences -
State College of Florida