Results-driven customer support professional with experience in call center operations and community health. Known for effective communication and collaboration, consistently resolving complex inquiries and enhancing customer experiences.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Konecta
San Antonio, TX
03.2024 - 01.2026
Resolved customer inquiries efficiently through effective communication and problem-solving skills.
Processed high volumes of calls while maintaining quality assurance standards.
Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Trained new hires on call center protocols and customer interaction strategies.
Identified process inefficiencies, recommending enhancements to streamline operations.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Customer Service Representative
Centro Med
San Antonio, TX
08.2023 - 07.2024
Provided exceptional customer service through effective communication and problem-solving skills.
Assisted customers with inquiries, ensuring timely and accurate information delivery.
Collaborated with team members to resolve complex issues, enhancing customer satisfaction.
Utilized CRM software to track customer interactions and follow-up actions efficiently.
Provided exceptional customer support through phone, email, and in-person interactions.
Resolved inquiries efficiently using knowledge of healthcare services and protocols.
Maintained accurate records of customer interactions in CRM system.
Utilized problem-solving skills to address customer complaints effectively.
Community Health Worker
YWCA
San Antonio, TX
10.2021 - 04.2022
Conducted outreach to identify community health needs and resources.
Assisted clients in accessing health services and support programs.
Educated community members on preventive health measures and wellness practices.
Collaborated with local organizations to promote health initiatives and events.
Collected data on community health trends to inform program development.
Developed informational materials to enhance public awareness of available services.
Supported case management efforts by tracking client progress and outcomes.
Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.