Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla pineda

San Antonio

Summary

Results-driven customer support professional with experience in call center operations and community health. Known for effective communication and collaboration, consistently resolving complex inquiries and enhancing customer experiences.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Konecta
San Antonio, TX
03.2024 - 01.2026
  • Resolved customer inquiries efficiently through effective communication and problem-solving skills.
  • Processed high volumes of calls while maintaining quality assurance standards.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
  • Trained new hires on call center protocols and customer interaction strategies.
  • Identified process inefficiencies, recommending enhancements to streamline operations.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Customer Service Representative

Centro Med
San Antonio, TX
08.2023 - 07.2024
  • Provided exceptional customer service through effective communication and problem-solving skills.
  • Assisted customers with inquiries, ensuring timely and accurate information delivery.
  • Collaborated with team members to resolve complex issues, enhancing customer satisfaction.
  • Utilized CRM software to track customer interactions and follow-up actions efficiently.
  • Provided exceptional customer support through phone, email, and in-person interactions.
  • Resolved inquiries efficiently using knowledge of healthcare services and protocols.
  • Maintained accurate records of customer interactions in CRM system.
  • Utilized problem-solving skills to address customer complaints effectively.

Community Health Worker

YWCA
San Antonio, TX
10.2021 - 04.2022
  • Conducted outreach to identify community health needs and resources.
  • Assisted clients in accessing health services and support programs.
  • Educated community members on preventive health measures and wellness practices.
  • Collaborated with local organizations to promote health initiatives and events.
  • Collected data on community health trends to inform program development.
  • Developed informational materials to enhance public awareness of available services.
  • Supported case management efforts by tracking client progress and outcomes.
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.

Education

High School Diploma -

Southwest Legacy High School
San Antonio, TX

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Resolving issues
  • Inbound phone calls
  • Communicating with clients
  • Payment processing
  • Gathering information
  • Cash handling

Timeline

Call Center Representative

Konecta
03.2024 - 01.2026

Customer Service Representative

Centro Med
08.2023 - 07.2024

Community Health Worker

YWCA
10.2021 - 04.2022

High School Diploma -

Southwest Legacy High School