Kayla Pollina
Cottonwood,AZ
Summary
Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals. Home Health Aide licensed. Current certifications in First Aid, and CPR Knowledge of proper feeding, grooming, and wound care procedures, as well as a skillful and creative wax and tattoo artist
Overview
6
6
years of professional experience
1
1
Certification
Work History
Respite Care Provider
Helping Hands Home Health Care
Cottonwood, AZ
09.2021 - 01.2023
- Provided temporary relief and support to families of individuals with disabilities.
- Maintained accurate records of services provided to clients.
- Monitored client progress and documented any changes or issues.
- Assisted with activities of daily living such as bathing, grooming, dressing, eating, and toileting.
- Managed challenging behaviors using de-escalation techniques according to established protocols.
- Ensured safety of all clients at all times while providing respite care services.
- Supported clients in participating in leisure activities like going on walks or attending community events.
- Adhered to agency policies and procedures related to confidentiality regulations.
Customer Service Manager
Walmart
Cottonwood, AZ
11.2019 - 08.2020
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Performed daily audits of cash registers and ensured accuracy of transactions.
- Identified shoplifters and apprehended perpetrators according to company policies.
- Trained employees on additional job positions to maintain coverage of roles.
- Executed safety protocols to protect the store's assets.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shift Manager
Taco Bell
Cottonwood, AZ
10.2017 - 05.2021
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Provided coaching and guidance to team members when necessary to improve performance.
- Processed weekly payroll information using appropriate software applications.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Enforced safety standards throughout the store including proper use of equipment.
Candle Maker
Sedona Candle Magic
Sedona, AZ
01.2023 - 04.2023
- Assisted in designing new candle collections to meet customer needs.
- Maintained a safe working environment by following safety protocols when handling hot wax.
- Dipped wicks into melted wax to form the base of each candle.
- Monitored temperature of melting pots and adjusted accordingly.
- Packaged finished products for shipment according to company standards.
- Cleaned work areas daily to ensure a sanitary environment was maintained.
Tattoo Artist
Tattoos by Shayana
Cottonwood, AZ
04.2023 - 12.2023
- Consulted with clients to discuss desired tattoo designs and placement.
- Cleaned and sterilized equipment before and after each client.
- Provided guidance on proper aftercare of tattoos to ensure optimal results.
- Evaluated customer skin type prior to beginning the tattooing process.
- Educated customers on the risks associated with getting a tattoo.
- Displayed knowledge of various styles such as traditional, Japanese, tribal.
- Adhered to all safety regulations established by local health authorities.
Skills
- First aid and CPR certified
- Sanitation Practices
- Complaint Handling
- Team training and development
- Money handling abilities
- Shoplifter apprehension
- Inventory Monitoring
- Strategic Planning
- Staff Supervision
- Quality Control
Affiliations
- art
- sculpting
- music
- writing
Certification
- Food handlers card
- CPR certified
- First Aid certified
Timeline
Tattoo Artist
Tattoos by Shayana
04.2023 - 12.2023
Candle Maker
Sedona Candle Magic
01.2023 - 04.2023
Respite Care Provider
Helping Hands Home Health Care
09.2021 - 01.2023
Customer Service Manager
Walmart
11.2019 - 08.2020
Shift Manager
Taco Bell
10.2017 - 05.2021
- Food handlers card
- CPR certified
- First Aid certified
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