Kayla Pope
Las Vegas,NV
Summary
Successful and patient customer service rep. with 2+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. With many more skills to offer.
Overview
8
8
years of professional experience
Work History
Transporter
UMC
03.2025 - Current
- Operated various transport vehicles, ensuring safe and timely delivery of goods.
- Coordinated logistics to optimize route efficiency and reduce transit times.
- Monitored vehicle maintenance schedules, enhancing reliability and performance.
- Trained new transport staff on safety protocols and operational procedures.
- Managed inventory tracking systems for accurate shipment documentation and reporting.
Customer Service Representative
Anthem
01.2022 - 05.2024
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Educated clients on product features and benefits, improving service engagement and retention rates.
- Collaborated with cross-functional teams to streamline processes, leading to faster issue resolution.
- Mentored junior representatives, fostering a knowledge-sharing environment and boosting team performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Medical terminology
Customer Service Specialist
Tellus International
10.2019 - 06.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Recorded product or service failure complaints and notified appropriate departments.
Security Officer
Mountain View Hospital
02.2018 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and
- Protected facility and property guests by regularly circulating premises and monitoring surveillance
Education
CNA Training -
Perry Foundation
Henderson, NVAssociate In Electronics Technology - Technology And Industrial Arts Education
CSN
Las Vegas, NV05.2016
High School Diploma -
Rancho
Las Vegas, NV06.2014
Skills
Time management Multitasking Computer skills Proficiency in micro software
Medical terminologysurgical block seedling CPT coding professionalism
Accomplishments
Resolved product issue through consumer testing.
Timeline
Transporter
UMC
03.2025 - Current
Customer Service Representative
Anthem
01.2022 - 05.2024
Customer Service Specialist
Tellus International
10.2019 - 06.2021
Security Officer
Mountain View Hospital
02.2018 - 03.2020
Associate In Electronics Technology - Technology And Industrial Arts Education
CSN
High School Diploma -
Rancho
CNA Training -
Perry Foundation