Kayla Pugh
Glen Rock,PA
Summary
Student with experience in customer service and inventory management, demonstrating effective communication and problem-solving skills. Successfully organized inventory to enhance accessibility and maintain compliance with safety standards, contributing to a clean shopping environment. Collaborated with team members to improve workflow processes, ensuring efficient stock replenishment and customer assistance. Trained new staff on operational procedures, fostering a cohesive team dynamic and enhancing overall performance.
Overview
7
7
years of professional experience
Work History
Daytime Stocker Produce
Walmart
Shrewsbury, Pennsylvania
02.2025 - Current
- Stocked shelves with merchandise to ensure product availability for customers.
- Organized inventory to maintain a clean and accessible shopping environment.
- Assisted customers in locating products and answering inquiries efficiently.
- Collaborated with team members to enhance workflow and stock replenishment processes.
- Monitored inventory levels and reported discrepancies to management promptly.
- Maintained compliance with company standards for product presentation and safety.
- Trained new staff on stocking procedures and store policies effectively.
- Assisted customers with product selection and answered questions regarding products.
- Stocked backroom areas with supplies needed for sales floor operations.
- Updated pricing information using computer software programs.
- Provided leadership during times of organizational change or crisis situations.
Overnight Stocking Team
Walmart
Shrewsbury, Pennsylvania
07.2022 - 10.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Department Manager
Walmart
Shrewsbury, Pennsylvania
03.2018 - 08.2018
- Supervised daily operations of department ensuring compliance with company policies.
- Trained team members on customer service best practices and operational procedures.
- Managed inventory levels utilizing Walmart's inventory management system for accuracy.
- Resolved customer inquiries and complaints with effective communication skills.
- Monitored product quality and ensured adherence to safety standards consistently.
- Conducted regular team meetings to encourage collaboration and share updates effectively.
- Handled shift overstock, restocking and inventory control.
Education
Currently Enrolled - Nursing
Harrisburg Area Community College
Harrisburg, PA03-2028
Some College (No Degree) - Computer And Information Sciences
Southern New Hampshire University
Hooksett, NHSkills
- Team collaboration
- Customer service
- Inventory management
- Time management
- Effective communication
- Problem solving
- Order fulfillment
- Workplace organization
- Flexible schedule
- Equipment monitoring
- Positive attitude
- Loss prevention
- Customer relationships
- Safety compliance
Timeline
Daytime Stocker Produce
Walmart
02.2025 - Current
Overnight Stocking Team
Walmart
07.2022 - 10.2024
Department Manager
Walmart
03.2018 - 08.2018
Currently Enrolled - Nursing
Harrisburg Area Community College
Some College (No Degree) - Computer And Information Sciences
Southern New Hampshire University