KAYLA RADZIN
Chicago,IL
Summary
Driven and adaptable professional with a proven track record in customer service and animal care, notably at the Anti Cruelty Society. Excelled in roles requiring efficiency, a detail-oriented approach, and the ability to quickly adapt to new challenges. Demonstrated exceptional skill in fostering customer relationships and efficiently managing operations, ensuring both human and animal clients received outstanding care and service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer
Anti Cruelty Society
Chicago, USA
07.2022 - Current
- Well versed in handling animals safely, canine/feline illnesses, animal breeding, veterinary terminology, communicating with pet owners, and maintaining a sterile work environment
- Strong working knowledge of veterinary industry standard practices and general operations
- Longstanding personal experience adopting rescue pets, possessing genuine passion for animals
Front Desk Receptionist
Hampton Inn Suites
Libertyville, IL
01.2024 - 12.2024
SERVER/HOST
P.F. Changs
Northbrook, USA
10.2022 - 11.2023
- Remedied customer complaints, constantly striving for customer satisfaction
- Quickly gained multiple regulars due to my warm personality and exceptional customer service
- Consistently worked 12 hour shifts in a fast paced, dynamic environment
- Managed front desk, reservations, to-go orders, cleaning, and seating tables
- Responsible for maintaining flow of restaurant, applauded for my strong organizational skills and efficiency
FRONT DESK RECEPTIONIST
Comfort Inn
Gurnee, USA
03.2022 - 10.2022
- Responsible for checking in guests, answering phones, handling all inquiries, and supervising laundry
- Expected to handle customer issues and find resolutions to a range of potential complaints
- Acted as concierge, recommending events and local attractions to clients based on their needs
- Managed various large scale reservations for corporate clients, handing all communications and paperwork
BARTENDER
Jen G's Pizza and Pub
Beach Park, USA
06.2020 - 02.2022
- Acted as bartender, server, handled to go orders, and often times served as de facto manager
- Excelled at quickly learning new skills, and expected to fill in gaps where needed
- Major emphasis on maintaining and growing base of regulars, comprising a significant part of our business
- Responsible for tracking all inventory and maintaining records of liquor, food, and supplies
Education
Veterinary Assistant Degree -
College of Lake County
Grayslake, IL02.2025
Skills
- Ability to empathize and connect with others
- Customer service oriented
- Quick to adapt
- Eager to learn
- Efficiency
- Punctual
- Consistent
- Dependable
- Intrinsically motivated
- Goal-oriented
- Highly detail-oriented
Certification
- FOOD HANDLER CERTIFICATE, 12/01/22, 12/01/25
- BASSET CERTIFICATE, 12/01/22, 12/01/25
- FEAR FREE SHELTER PROGRAMS CORE MODULES, 08/01/22
Volunteer Experience
ANTI CRUELTY SOCIETY, CHICAGO, IL, 07/01/22, CURRENT, Well versed in handling animals safely, canine/feline illnesses, animal breeding, veterinary terminology, communicating with pet owners, and maintaining a sterile work environment, Strong working knowledge of veterinary industry standard practices and general operations, Longstanding personal experience adopting rescue pets, possessing genuine passion for animals
Timeline
Front Desk Receptionist
Hampton Inn Suites
01.2024 - 12.2024
SERVER/HOST
P.F. Changs
10.2022 - 11.2023
Volunteer
Anti Cruelty Society
07.2022 - Current
FRONT DESK RECEPTIONIST
Comfort Inn
03.2022 - 10.2022
BARTENDER
Jen G's Pizza and Pub
06.2020 - 02.2022
Veterinary Assistant Degree -
College of Lake County
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