Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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TyJ Walker

Hattiesburg,MS

Summary

Friendly and articulate customer service professional with over three years at Maximus Federal, excelling in marketplace and Medicare support. Known for clear communication and making complex information easy to understand. Skilled in teamwork and leadership, always ready to contribute to a collaborative environment. Eager to bring my experience and enthusiasm to a new opportunity.

Overview

3
3
years of professional experience

Work History

Volunteer

Be My Eyes
11.2023 - Current
  • Provided invaluable support to visually impaired individuals worldwide by offering real-time assistance through the Be My Eyes platform
  • Demonstrated exceptional empathy and communication skills in effectively guiding users through various challenges, such as reading instructions, identifying objects, and navigating unfamiliar environments
  • Utilized quick thinking and problem-solving abilities to adapt to diverse situations and provide personalized assistance tailored to each user's needs
  • Acted as a trusted resource and advocate for accessibility, fostering a sense of empowerment and independence within the visually impaired community
  • Received heartfelt gratitude and appreciation from users for making a meaningful difference in their lives through compassionate assistance and unwavering dedication.

Dual Tier 1 Customer Service Representative

Maximus Federal
09.2021 - Current
  • Assisted marketplace callers with healthcare needs, documentation requirements, and insurance information
  • Provided support to Medicare beneficiaries, handling a wide variety of calls, including personal issues and escalations
  • Currently manage both marketplace and Medicare inquiries
  • Recognized by supervisors and the Quality Now team for active listening, quality control, accuracy, de-escalation skills, and leadership abilities.

Tier 1 Medicare Customer Service Representative

Maximus Federal
07.2022 - 10.2023
  • Assisted elderly Medicare beneficiaries with insurance needs and inquiries
  • Managed a range of calls, including de-escalating aggravated callers and providing accurate information.

Team Lead

Panera Bread
04.2022 - 08.2022
  • Assisted with shift management and customer service inquiries
  • Acted as an in-place supervisor in the absence of a designated supervisor
  • Supported decision-making processes for effective shift operations.

Tier 1 Marketplace Customer Service Representative

Maximus Federal
09.2021 - 03.2022
  • Guided callers through their healthcare needs and documentation for insurance qualification
  • Addressed and resolved issues related to insurance information.

Customer Service Team Member

Pizza Hut
04.2021 - 09.2021
  • Assisted with customer service inquiries and purchases
  • Managed inventory, including loading and unloading stock
  • Demonstrated organizational skills and ability to manage tasks efficiently.

Leadership Team Member

City League Youth Soccer Team
04.2021 - 09.2021
  • Provided leadership and guidance to youth soccer team members
  • Advocated for the importance of teamwork and sportsmanship.

Education

Bachelor of Science in Kinesiology -

University of Southern Mississippi
05.2026

Associate of Arts -

Copiah-Lincoln Community College
07.2021

High School Diploma -

Mendenhall High School
04.2018

Skills

  • Strong active listening skills
  • Effective interpersonal communication
  • Ability to navigate and diffuse challenging situations
  • Devotion to teamwork and collaboration
  • Punctuality and reliability
  • Openness to feedback and willingness to improve
  • Passion for customer service and dedication to exceeding expectations
  • Encouraging and supportive leadership style
  • Adaptability to changing situations
  • Understanding of interpersonal relationships and compassionate approach
  • Task-oriented and goal-driven mindset
  • Ability to empathize with others and understand their perspectives
  • Skilled in conflict resolution and defusing tense situations
  • Recordkeeping
  • Computer Skills
  • Documentation And Reporting
  • Positive Attitude
  • Team Collaboration
  • Relationship Building

Languages

  • English, Advanced proficiency
  • German, High school proficiency
  • Spanish, Basic proficiency

Affiliations

  • Dog's Day Out Volunteer: Participated in the "Dog's Day Out" program, volunteering to foster dogs for brief periods to provide companionship and exercise. Responsibilities included caring for the dog's needs and ensuring their safety during outings.
  • Recreational Sports Enthusiast: Actively engage in recreational sports activities such as football and basketball to promote physical fitness and team collaboration. Participate in local leagues or pickup games to foster camaraderie and sportsmanship.
  • Research Assistant: Volunteer as a research assistant for ongoing projects. i Assist researchers with data collection, analysis, and literature review to contribute to the advancement of knowledge in the field.
  • Independent Researcher: Conduct independent research projects. im Currently working on a research paper titled "Virtual Rehabilitation for People with Cognitive Disabilities" to explore innovative approaches to support individuals with conditions like Alzheimer's

Timeline

Volunteer

Be My Eyes
11.2023 - Current

Tier 1 Medicare Customer Service Representative

Maximus Federal
07.2022 - 10.2023

Team Lead

Panera Bread
04.2022 - 08.2022

Dual Tier 1 Customer Service Representative

Maximus Federal
09.2021 - Current

Tier 1 Marketplace Customer Service Representative

Maximus Federal
09.2021 - 03.2022

Customer Service Team Member

Pizza Hut
04.2021 - 09.2021

Leadership Team Member

City League Youth Soccer Team
04.2021 - 09.2021

Bachelor of Science in Kinesiology -

University of Southern Mississippi

Associate of Arts -

Copiah-Lincoln Community College

High School Diploma -

Mendenhall High School

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TyJ Walker