MELISSA BRIDENSTINE
Sultan,WA
Summary
Experience in: Automotive Industry Customer Service / Customer Service / Supply and Logistics/ Sales and Marketing and Management
I am a Customer Service oriented and Sales and Marketing professional offering 10+ years of diversified experience.
I offer excellent time management, communication and problem-solving skills. Dedicated to achieving high-end Customer Service and Customer satisfaction as well as meeting or surpassing company expectations.
Able to focus on projects, prioritize, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, active listening and integrity.
I’m a highly ambitious individual with a tenacious work ethic. I have an honorable military background that has strongly influenced many attributes that have proven to be an asset to Employers. I have past experience in Sales, Supply Chain Management/Logistics, Customer Service and Administrative positions. I also have past experience in Management/Leadership positions. Highly confident in customer relations, prospecting, canvassing, and building long lasting rapport, through sales tactics based primarily upon active listening, integrity, compassion, empathy, understanding and earning trust.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Consultant
Lexus of Bellevue
08.2023 - 05.2024
- Assist Guests with the check in process, write the RO using Reynolds and Reynolds software to ensure that all vehicle Service needs and Guest vehicle maintenance concerns are properly addressed and met
- Communicate with the Technicians to relay important information in regard to necessary vehicle maintenance procedures to the Guest to ensure continued optimal operation, performance and safety of the Guest vehicle, while also ensuring that all Services and Maintenance procedures are completed in a prompt and timely manner
- Assisted the Guest with the check out process and follow up with the Guest following their Service to ensure overall Guest experience and satisfaction
- Averaged Twelve Repair Orders per day
- Upsold necessary recommendations of repairs and services to increase labor and parts profit per RO
- Ensured labor productivity for the team of technicians and parts sales for increased production and profit of the parts department
- Conducted self marketing through completing outgoing calls to vehicle owners due for upcoming routine maintenance to preset appointments for myself as an advisor and also gave out my business card to every guest that I helped to help with the potential of repeat business through building up a guest pipeline of repeat business
Vehicle Acquisition Specialist
Rodland Toyota of Everett
03.2022 - 08.2023
- Communicated with Customers via email, text and phone to set an appointment to appraise their vehicle and provide them with an offer for what our dealership would purchase the vehicle for
- Worked one on one with vehicle owners to ultimately purchase vehicles that could be added to the dealerships preowned inventory for resale or sent to vehicle auction
- Acted as a liaison between the Service Department, the Sales Team and the Customer
- Assisted with marketing strategies to ensure increased productivity and profitability
- Averaged Ten vehicles per month through the use of active listening, written and in person communication, strategic negotiation strategies and self marketing through providing effective and exceptional customer service and customer experience
Store Manager
Sally's Beauty Supply
10.2021 - 02.2022
- Handle and manage scheduling for a small team of six associates, manage the Store and ensure that products are stocked and the Store is well maintained
- Handle loss prevention and any Customer dissatisfaction related issues that may arise
- Assist with greeting Customers, answering questions on product and cashiering
- Manage the tills at the beginning and end of the day and ensure that the daily sales are properly recorded, and complete the bank run of the cash to be deposited at the end of the day
- Assist in opening and closing operations of the Store and all training of new employees
Receptionist/Guest Services
Bombaii Cutters
09.2015 - 10.2020
- Worked the front desk, taking phone calls, booking appointments, selling product, cashiering, customer service, among many other tasks that were essential in the overall performance of the Salon
Sales and Leasing Consultant
Buick GMC of Kirkland
04.2016 - 08.2016
- Automotive sales and customer service
Field Representative/Sales Manager in Training
RED Safety
06.2015 - 09.2015
- Assisted in going door to door in residential areas to gain exposure for our company, gain clientele and to sell potential customers the services provided through Red Services
- Performed home safety evaluations and cleaned out dryer vents, while working with a sales team and under the supervision of the Sales Manager
- Worked closely with new recruits to the company and would assist in supervising and training them as needed
- Assisted in seeking out potential clients and finding new ways to gain new prospects, through commercial businesses and events
- Assisted with canvassing strategy and marketing strategies to increase productivity and profitability
Specialist (E4)
United States Army
11.2002 - 12.2008
- Served as a Specialist (E4) in the United States Army
- Acted as a supply and logistics specialist to my unit
- Worked in our unit supply room receiving, stocking, and issuing both mission and garrison essential supplies to our soldiers, for both garrison use and deployment
- Assisted in feeding the troops while in the field by helping to provide MRE's (Meals Ready to Eat) or hot food
- Supported the unit's armory, and being held accountable for the unit's weaponry
Education
Certification Of Completion - Top Sales And Marketing Strategies
Alison Online Courses
Online01.2021
Certification of Completion - Human Resource Management
Alison.com
Work at Home01.2016
Diploma -
Grand Canyon High School
Grand Canyon National Park, AZ05.2002
Skills
- Customer Service
- Time Management
- Filing
- Retail Sales
- Hospitality
- Cash Handling
- Microsoft Office Programs
- Loss Prevention
- Door-to-Door Sales Experience
- Military Leadership
- Conflict Management
- CRM software
- Multi-line Phone Systems
- Management / Leadership
- Sales and Marketing
- Business Development
- Dealership Experience
- Cold Calling
- Automotive Repair
- Supervising Experience
- Supply Chain
- Store Management
- Driving
- Schedule Management
- Front Desk/Receptionist Skills
- Microsoft Word
- Microsoft Excel
- Powerpoint
- Answering phone calls
- Cashiering
- Team Player
- Loyal
- Respectful
- High Integrity
- Dependable
- Strong Leadership Skills
- Attention to Detail
- Observant
- Excellent Organizational Skills
- Strong written, verbal and interpersonal Communication skill’s
- Strong Active Listening Skills
- Extremely Strong Work Ethic
- Self motivated and driven
- Adapt easily to varying situations and environments
- Managing stressful situations
- Able to work well under pressure and maintain professional composure
- Multi - Tasking
- Excellent Comprehension
- Retention of new information and skills
Certification
Valid WA State Drivers License
Strengths
- Attention to detail, Proficient, 02/01/24, Identifying differences in materials, following instructions, and detecting details among distracting information
- Bartending, Proficient, 03/01/20, Understanding, pouring, and mixing drink orders
- Management & leadership skills: Impact & influence, Proficient, 01/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Sales skills, Proficient, 02/01/22, Influencing and negotiating with customers
- Work motivation, Proficient, 02/01/24, Level of motivation and discipline applied toward work
Military Service
ARMY, United States, Specialist / E4
Additionalinformation - Skillsstrengths
- Team Player / works well independently
- Loyal and Respectful
- High Integrity
- Dependable / Strong Leadership Skills
- Attention to Detail / Observant / Excellent Organizational Skills
- Strong verbal / Written and Interpersonal Communication skills / Active Listening / Customer Service skills
- Extremely Strong Work Ethic / Self motivated
- Adapt easily to varying situations and environments / Managing stressful situations / Able to work under pressure or when put in a stressful position, Conflict Resolution skills
- Multi - Tasking / Excellent Comprehension and Retention skills
- Ability to learn from constructive criticism and feedback and use it to improve myself and grow professionally
Timeline
Service Consultant
Lexus of Bellevue
08.2023 - 05.2024
Vehicle Acquisition Specialist
Rodland Toyota of Everett
03.2022 - 08.2023
Store Manager
Sally's Beauty Supply
10.2021 - 02.2022
Sales and Leasing Consultant
Buick GMC of Kirkland
04.2016 - 08.2016
Receptionist/Guest Services
Bombaii Cutters
09.2015 - 10.2020
Field Representative/Sales Manager in Training
RED Safety
06.2015 - 09.2015
Specialist (E4)
United States Army
11.2002 - 12.2008
Certification of Completion - Human Resource Management
Alison.com
Diploma -
Grand Canyon High School
Certification Of Completion - Top Sales And Marketing Strategies
Alison Online Courses
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