Marlow Heath
Sultan,WA
Summary
Upbeat and personable, with natural ability to connect with others and provide exceptional service. Possesses solid understanding of customer service principles and adept at handling inquiries and resolving issues efficiently. Committed to creating positive customer experiences and fostering loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Seasonal Customer Experience Associate
Swan Trails Farm
09.2024 - 04.2025
- Increased customer retention rates through consistent delivery of outstanding service experiences.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Participated in training sessions, enhancing knowledge of products and improving service delivery skills.
- Adapted quickly to changing tasks and priorities in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
Volunteer
Take the Next Step
02.2024 - 09.2024
- Developed strong relationships with students, creating a supportive atmosphere conducive to academic success during extended hours programming.
- Assisted students with homework assignments, ensuring timely completion and improved comprehension of subject matter.
- Facilitated arts and crafts projects, encouraging creativity while adhering to safety guidelines.
- Provided individualized support to students with varying needs, promoting inclusivity within the program.
Childcare Provider
Self Employed
04.2022 - 04.2024
- Developed and implemented age-appropriate educational games to promote learning and creativity.
- Supervised children's activities, ensuring safety and engagement throughout playtime.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Education
High School Diploma -
Monroe High School
Monroe, WA05-2027
Skills
- Exceptional customer service
- Guest engagement
- Professional appearance
- Attention to detail
- Positive and friendly attitude
- Calm under pressure
- Willing to learn
- Policies and procedures adherence
Certification
- First Aid/CPR Certified
Timeline
Seasonal Customer Experience Associate
Swan Trails Farm
09.2024 - 04.2025
Volunteer
Take the Next Step
02.2024 - 09.2024
Childcare Provider
Self Employed
04.2022 - 04.2024
High School Diploma -
Monroe High School