Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Ramey

Greenville,SC

Summary

Skilled and compassionate professional with a proven track record in case management and client advocacy. Offering a wealth of experience in assessing needs, developing effective service plans, and coordinating resources to facilitate positive outcomes. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Demonstrated ability to empower clients to achieve self-sufficiency and enhance their quality of life.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Case Manager

AID Upstate
Greenville, SC
04.2022 - Current
  • Perform routine assessments with clients, via face-to-face or telephone interactions, in order to address immediate needs while monitoring their adherence to medical care and medications.
  • Created patient-centered care plans and made necessary referrals for housing, food, transportation, mental health, and medial care every 6 months or as needed.
  • Ensured accurate assessment and documentation of assigned patients' eligibility for the Ryan White program by adhering to program criteria.
  • Facilitated smooth coordination of lab work, tests, and consultations between patients and medical staff.
  • Promoted continuity of care through effective collaboration with primary care physicians, specialists and other healthcare providers.
  • Managed spend down coverage and insurance application process to maintain uninterrupted medical care.

Child Support Services Specialist

SC Department of Social Services
Greenville, SC
09.2020 - 01.2022
  • Efficiently handled client documentation to initiate child support order processing.
  • Conducted legal evaluations and interviews with clients in family court.
  • Managed the completion and filing of support orders, test agreements, and continuances in family court.
  • Successfully facilitated agreements between both parties in support order negotiations.

Medicaid Eligibility Case Manager

SC Department of Health & Human Services
Greenwood, SC
06.2019 - 09.2020
  • Collected and assessed applicant documentation to ensure prompt eligibility determinations for the Healthy Connections Medicaid Program.
  • Maintained accurate case records and documentation in compliance with agency guidelines.
  • Provided referrals to appropriate health care providers or other community resources.
  • Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.

Education

Master of Social Work -

Capella University
06.2026

Bachelor of Science - Sociology

Lander University
05.2019

Skills

  • Case Management
  • Behavioral Analysis
  • Care Coordination
  • Coordinating services
  • Conducting assessments
  • Motivational Interviewing
  • Case Documentation
  • Crisis Intervention
  • Critical Thinking
  • Psychosocial skills
  • Cultural Sensitivity
  • Diversification Awareness
  • Interpersonal Communication
  • Confidentiality

Certification

  • Crisis Intervention Specialist II

Timeline

Medical Case Manager

AID Upstate
04.2022 - Current

Child Support Services Specialist

SC Department of Social Services
09.2020 - 01.2022

Medicaid Eligibility Case Manager

SC Department of Health & Human Services
06.2019 - 09.2020

Master of Social Work -

Capella University

Bachelor of Science - Sociology

Lander University

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Kayla Ramey