Kayla Rauschkolb
Parma Heights
Summary
Dedicated professional with strong customer service and public safety skills. Experienced in emergency response and team collaboration, ensuring a safe and welcoming environment for all patrons.
Overview
4
4
years of professional experience
Work History
Life Guard / Head Swim Instructor /Deck Supervisor
Middleburg Heights Community Center
Middleburg Heights
04.2024 - Current
- Monitored facility access and ensured safety protocols were followed by patrons and staff.
- Conducted regular inspections of premises for security breaches or hazards.
- Maintained detailed incident reports to document security events and actions taken.
- Collaborated with team members to enhance overall safety measures within the community center.
- Responded promptly to inquiries from patrons, providing information on center policies and events.
- Enforced rules and regulations to create a safe environment for all visitors and staff members.
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Head swim teacher working all available classes, including, setting up the deck, signing in children, help with creating testing sheets and schedules, and working will all kids from ages 3-13 including adaptive.
- Assisted in emergency response procedures, including evacuation drills and first aid support.
Cafe Worker / Front Desk / Party Host
Brunswick Auto Mart Arena
Strongsville
08.2022 - 12.2025
- Provided exceptional customer service during high-volume events, ensuring customer satisfaction and repeat business.
- Operated point-of-sale systems efficiently, processing transactions accurately and managing cash handling procedures.
- Maintained cleanliness and organization of cafe areas, adhering to health and safety standards consistently.
- Assisted in training new staff members on operational procedures and customer service protocols effectively.
- Collaborated with team members to streamline food preparation processes, improving workflow efficiency during peak hours.
- Developed menu item suggestions based on customer feedback, enhancing overall dining experience at the cafe.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Answered phone calls regarding questions and operation hours.
- Greeted party members for events, set up party rooms, took orders, made food and cashed out party effectivly.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Cleveland State University
Cleveland, OH05.2030
Skills
- Verbal and written communication
- Physical stamina
- Physical fitness
- Public safety
- Customer service
- Reliable and responsible
- Attentive and observant
- Team player
- Emergency response
- CPR Certified
- Lifeguard Certified
- AED Certified
- First Aid Certified
Timeline
Life Guard / Head Swim Instructor /Deck Supervisor
Middleburg Heights Community Center
04.2024 - Current
Cafe Worker / Front Desk / Party Host
Brunswick Auto Mart Arena
08.2022 - 12.2025
Cleveland State University