Melanie Carrasco
Queens
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Receptionist/Life Guard/Deck Supervisor
Goldfish Swim School
Queens
08.2022 - Current
- Managed scheduling and registration for swimming lessons effectively.
- Answered phone calls, delivering accurate information about swim programs and enhancing customer engagement.
- Assisted with customer inquiries and resolved concerns promptly.
- Welcomed clients at swim school, creating a friendly and inviting atmosphere.
Sales Associate
Pandora Jewelry
New York
05.2021 - 08.2022
- Guided customers in selecting jewelry pieces that enhance their personal style.
- Informed customers about product features and care instructions to enhance ownership experience.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Collaborated with team members to enhance customer service and shopping experience.
- Organized product displays and upheld cleanliness standards to create an inviting shopping environment.
- Managed inventory levels by restocking merchandise throughout the day.
Sales Associate
Charlotte Russe
Queens
06.2019 - 04.2021
- Assisted customers in selecting jewelry pieces that match their style preferences.
- Maintained product displays and ensured cleanliness throughout the store environment.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Collaborated with team members to enhance customer service and shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Created price tags and merchandise signs for new items.
Education
Bachelor of Arts - Psychology
CUNY City College of New York
Harlem, NY 08.2021 - 10.2025
Skills
- Appointment scheduling
- Customer service
- Client communication
- Effective communication
- Multitasking and organization
- Problem solving
- Team collaboration
- Conflict resolution
- Conflict management
- Sales techniques
- Written communication
- Project management
Timeline
Front Desk Receptionist/Life Guard/Deck Supervisor
Goldfish Swim School
08.2022 - Current
Bachelor of Arts - Psychology
CUNY City College of New York
08.2021 - 10.2025
Sales Associate
Pandora Jewelry
05.2021 - 08.2022
Sales Associate
Charlotte Russe
06.2019 - 04.2021