KAYLA RAWSON
Summary
Ambitious, driven, and results-oriented professional leader with a robust work ethic, seeking a position to utilize leadership skills and expertise in promoting company growth and developing innovative solutions.
Overview
7
7
years of professional experience
Work History
Market Representation Analyst
Nissan
08.2025 - Current
- Maintained market studies, dealership agreements, transmittals, non‑vehicle accounts, contact reports, and performance management initiatives while managing executive manager positioning across all dealerships.
- Supported NREDI and SIGN projects, created SOPs, and developed a national performance action plan framework to improve operational efficiency and alignment with dealership and field partners.
Customer Experience Analyst
Nissan
03.2025 - 08.2025
- Resolved customer survey appeals consistently while supporting retention and dealership performance.
- Developed SOPs and managed performance‑based incentive programs to streamline processes and strengthen dealer and field relationships.
Regional Consumer Affairs Specialist
Nissan
10.2023 - 03.2025
- Handled consumer inquiries and lemon law complaints, ensuring timely resolution while maintaining strong dealership relationships.
- Created training materials and collaborated cross‑functionally to improve services using customer feedback.
Regional Laboratory Operations Manager
SRS 2 LLC
12.2020 - 05.2023
- Managed nationwide laboratory operations, including staffing, recruiting, CLIA compliance, scheduling, and daily operational efficiency.
- Led process improvements and partnered with leadership to streamline workflows, optimize resources, and reduce delays.
Logistics Manager
Onsite Laboratories
04.2019 - 12.2020
- Promoted to manage logistics operations, including staff training, communications, inventory, equipment oversight, and daily efficiency.
- Coordinated transportation schedules and supply chain activities to optimize delivery timelines and maintain accurate stock levels.
Education
Bachelor of Science - General Science, Animal Science, and Biochemistry
Middle Tennessee State University
MurfreesboroSkills
- Microsoft Excel
- Operational efficiency
- Problem Solving
- Project management certification
- Interpersonal Communication
- Relationship building
- Analytical Thinking
Affiliations
- Current Director of Professional Development for GSAN FY26
- Completed FTA Field Training 1.0
- Awarded Social Connector of SER for FY25
- Created SER Kickball team
Timeline
Market Representation Analyst
Nissan
08.2025 - Current
Customer Experience Analyst
Nissan
03.2025 - 08.2025
Regional Consumer Affairs Specialist
Nissan
10.2023 - 03.2025
Regional Laboratory Operations Manager
SRS 2 LLC
12.2020 - 05.2023
Logistics Manager
Onsite Laboratories
04.2019 - 12.2020
Bachelor of Science - General Science, Animal Science, and Biochemistry
Middle Tennessee State University