Kayla Re
Cincinnati,OH
Summary
Detail-oriented and methodical customer service specialist offering 5+ years of experience in related roles. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks.
Overview
11
11
years of professional experience
Work History
Lead Invoice Specialist
Bluestar
04.2021 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
- Prepared monthly and deliverable-based invoicing.
- Conferred with clients to explore solutions to identified billing errors and enacted prompt resolutions.
- Met accounting deadlines consistently with good organizational skills and sound scheduling practices.
Department Supervisor
Ace Hardware
02.2020 - 04.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
CSR/Lead Teller
Fifth Third Bank
01.2017 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Manager In Training
Wendys Restaurant
12.2012 - 12.2016
- Assisted with onboarding of new employees by providing training and development resources.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
ECOT
05.2014
Skills
- Customer Service
- Money Handling Abilities
- Conflict Resolution
- Account Management
- Product and Service Solutions
Timeline
Lead Invoice Specialist
Bluestar
04.2021 - Current
Department Supervisor
Ace Hardware
02.2020 - 04.2021
CSR/Lead Teller
Fifth Third Bank
01.2017 - 01.2020
Manager In Training
Wendys Restaurant
12.2012 - 12.2016
High School Diploma -
ECOT
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