Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Kayla Reifschneider

Reseda,CA

Summary

Detail-oriented and adaptable professional currently completing a Bachelor’s in Strategic Communication, with a strong foundation in human resources operations, employee onboarding, and project coordination. Skilled in cross-functional collaboration, data tracking, vendor communication, and system implementations. Dedicated to continuous growth, and planning to pursue PMP certification upon graduation to further specialize in structured, goal-oriented project delivery.

Overview

10
10
years of professional experience

Work History

Senior Project Manager

ACXSS
Calabasas, USA
01.2023 - Current
  • Led end-to-end ERP setup and vendor account configuration for enterprise healthcare clients, ensuring seamless onboarding and system integration.
  • Maintain communication with key clients, including vendors such as McKesson, Staples, Office Depot, and Henry Schein, to track orders.
  • Oversee major healthcare clinics (e.g., Cedars Sinai, Aids Healthcare Foundation), serving thousands of users and thousands of sites.
  • Efficiently manage clinics' marketplace formularies.
  • Resolve EDI order transmission issues through cross department troubleshooting.
  • Collaborate within a team and work independently to ensure on-time and seamless software launches with new customers.
  • Conduct comprehensive training for new users on our ACXX Marketplace and Dashboard.
  • Train new company employees in Marketplace operations, project initiation, and issue resolution.
  • Execute high volume administrative and operational tasks with speed, precision, and consistency under tight deadlines.
  • Serve as key point of contact between clients, internal departments, and vendors to keep projects moving smoothly.
  • Troubleshoot software issues as they arise and help reduce client downtime by providing timely support or escalating the right teams.
  • Collaborated directly with the ACXSS COO and client C-Suite during implementation projects by joining client/vendor calls, establishing vendor system connections, onboarding users and locations, collecting 12-month formulary data from client vendors to ensure accurate item integration across the platform.
  • Identified areas for improvement in existing processes and proposed innovative solutions to optimize performance.

Project Coordinator

ACXSS
Calabasas, USA
06.2021 - 01.2023
  • Coordinated project deliverables across internal and client teams; ensured stakeholder alignment.
  • Led meeting setup, follow-ups, and documentation tracking.
  • Supported onboarding by creating training sessions, answering technical questions, and guiding users.

Assistant Project Coordinator

ACXSS
Calabasas, USA
09.2020 - 06.2021
  • Scheduled meetings and calls, recorded notes, and supported leadership with task follow-ups.
  • Tracked timelines and project progress; communicated updates to teams.
  • Learned key workflows and quickly became a trusted team resource.
  • Performed detailed data entry and cross-system updates between Excel and ACXSS software, including user profiles, site locations, and product catalog items to ensure accurate system integration and record management.

Team Member

Menchies University
Encino, USA
01.2016 - 01.2018
  • Led six two-week training periods (ILEP) annually at our corporate headquarters.
  • Trained franchisees in store operations, corporate culture, and leadership.
  • Assisted the marketing department through social media platforms (Facebook, Instagram, etc.).
  • Maintained store cleanliness and organization.
  • Ensured inventory was consistently replenished.
  • Provided friendly customer service to uphold the company's quality reputation.

Education

Associate of Science Degree - General Studies - Arts and Humanities

Los Angeles Pierce College
Winnetka, CA
01.2019

Skills

  • Microsoft Office proficiency
  • Software training
  • Marketplace operations
  • User onboarding
  • Team collaboration
  • Problem solving
  • PC and Mac expertise
  • Jira project management
  • Training and mentoring

Hobbies and Interests

  • Cooking
  • Concerts
  • Sports
  • Reading

References

References available upon request.

Timeline

Senior Project Manager

ACXSS
01.2023 - Current

Project Coordinator

ACXSS
06.2021 - 01.2023

Assistant Project Coordinator

ACXSS
09.2020 - 06.2021

Team Member

Menchies University
01.2016 - 01.2018

Associate of Science Degree - General Studies - Arts and Humanities

Los Angeles Pierce College

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