Hi, I’m
Kayla Relucio
Manager
Killeen,TX
Summary
Dynamic food service professional with a proven track record at Compass Group USA, excelling in cross-team coordination and customer relationship management. Achieved significant revenue growth through effective contract negotiations and operational efficiency. Skilled in financial forecasting, I consistently enhance service quality while fostering a collaborative team environment.
Overview
4
years of professional experience
Work History
Compass Group USA
Manager /Shift Supervisor
01.2026 - Current
Job overview
- Managed daily food service operations, ensuring consistent quality and timely service.
- Coordinated staff schedules, assignments, and coverage to maintain efficient workflow.
- Trained team members on safety procedures, service standards, and operational expectations.
- Monitored inventory levels and ordered supplies to support uninterrupted service delivery.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Coordinated daily tasks across stations to maintain efficient workflow and timely meal service.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Palais De Jade
Server / Bartender /Customer Service Cashier
11.2023 - 01.2025
Job overview
- Delivered attentive table service and resolved guest requests promptly
- Prepared mixed drinks and poured beverages according to recipe standards
- Coordinated with kitchen staff to ensure timely meal delivery
- Processed orders accurately using point-of-sale system
- Processed customer payments accurately while maintaining balanced cash drawer and prompt checkout flow.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Delivered attentive table service, accurately took orders, and coordinated timely food and beverage delivery.
- Followed sanitation, food safety, and alcohol service procedures to support compliant operations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Assisted with inventorying beverage stock and bar supplies.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Arario Midtown
Hostess / Food Runner / To-Go Orders
08.2022 - 09.2022
Job overview
- Greeted guests promptly and managed seating flow to support smooth dining room operations.
- Maintained accurate waitlists and coordinated table assignments with servers and kitchen staff.
- Answered reservation inquiries and confirmed guest details to reduce seating delays.
- Monitored dining room activity and adjusted guest placement to balance service coverage.
- Resolved seating concerns professionally, adjusting arrangements to maintain guest satisfaction and service pace.
- Assisted new hosts with seating procedures, reservation handling, and front-of-house service standards.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Seated patrons based on guest preferences and seating availability.
- Provided patrons with estimated waiting times during peak service hours.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took initial drink orders and relayed information to wait or bar staff.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Verified ticket details, checking table numbers, modifiers, and special instructions before serving.
- Supported server team by refilling condiments, delivering utensils, and removing finished plates.
- upported a team of 8 wait staff in providing efficient, personalized service to hundreds of customers daily in a fast-paced restaurant environment.
Education
GED Academy Online
No Degree from High School Diploma
11.2026
Skills
- Budget management
- Cross-team coordination
- Staff training
- Team leadership
- Client engagement
- Sales optimization
- Time management
- Customer service
- Conflict resolution
Timeline
Manager /Shift Supervisor
Compass Group USA
01.2026 - Current
Server / Bartender /Customer Service Cashier
Palais De Jade
11.2023 - 01.2025
Hostess / Food Runner / To-Go Orders
Arario Midtown
08.2022 - 09.2022
GED Academy
No Degree from High School Diploma