Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Ri’chard

Alexandria,VA

Summary

Dynamic retail professional with extensive experience at Garage, excelling in customer service and inventory control. Proven track record in driving sales and maintaining positive KPIs while leading and training teams. Adept at visual merchandising and store operations, ensuring a seamless shopping experience and operational efficiency.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Garage
01.2025 - Current
  • Opening/ Closing Store
  • Making nightly deposits
  • Involvement in Store Relocation
  • Maintaining positive KPIS
  • Leading Customer service as Customer Service expert
  • Handling stock replenishment tools
  • Packaging online/ pick-up orders
  • Hiring associates
  • Training management
  • Visual merchandising

Sales Lead

Garage
09.2024 - 01.2025

• Opening/ Closing Store

• Making nightly deposits

• Packing online orders and in Store Pick-up orders

• Using replenishment tools and handling stock

• Involvement with Floor Set changes

• Customer service expert

• Training new associates

• Branding the store to ensure it is visually pleasing to customers

Assistant Store Manager

Charlotte Russe
05.2024 - 08.2024

• Opening/ Closing Store

• Making deposits and taking them to the bank

• Mainting branding expectations and recovering the floor

• Main stock manager ensuring merchandise was adequately being replenished on the sales floor

• Leading sales and customer service

• Hiring new associates

• Visual merchandising

Assistant Store Manager

Aeropostale
02.2024 - 05.2024

• Opening/ Closing store

• Making deposits and taking them to the bank

• Driving sales and leading customer service

• Leading merchandising and floorset

• Packing online orders

• Training new associates and management

Sales Lead Keyholder

Aeropostale
01.2023 - 02.2024

• Opening/ Closing Store

• Making Deposits and taking them to the bank weekly

• Ensuring all back of house and front of house operations are running smoothly

• Leading customer service and sales

• maintaining positive KPIs

• managing stock flow and processing shipment

•receiving shipment

• leading inventory

•training/ hiring new associates

Sales Associate

Aeropostale
06.2021 - 01.2023
  • • Ensuring all customers are greeted upon entry and are assisted at all times
  • • Cash handling and using register
  • • Running fitting rooms along with putting away unwanted items
  • • Processing and placing shipment
  • • Branding the store to ensure everything is visually appealing for shoppers
  • • Packaging in store pick-up orders

Education

High School Diploma -

Warwick High School
Newport News, VA
06.2022

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Customer relations
  • Inventory control
  • Retail operations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Staff supervision
  • Store operations
  • Stock management
  • POS systems
  • POS systems operations
  • Hiring and training
  • Staff management
  • Upselling and cross selling
  • Pricing and markdowns
  • Work Planning and Prioritization
  • Mentoring and coaching
  • Goals and performance
  • Display setup
  • Loss prevention
  • Employee coaching
  • Strategic planning
  • Transaction processing

Timeline

Assistant Store Manager

Garage
01.2025 - Current

Sales Lead

Garage
09.2024 - 01.2025

Assistant Store Manager

Charlotte Russe
05.2024 - 08.2024

Assistant Store Manager

Aeropostale
02.2024 - 05.2024

Sales Lead Keyholder

Aeropostale
01.2023 - 02.2024

Sales Associate

Aeropostale
06.2021 - 01.2023

High School Diploma -

Warwick High School