Kayla Richardson
Atlanta,GA
Summary
Creative Business Owner with exceptional background spent in beauty E-Commerce. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Client Relationship Manager
Global Tax Solutions
Snellville, GA
02.2024 - Current
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
- Provided expert guidance on industry trends, helping clients make informed decisions about their investments in our products or services.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
Business Owner
Kayla’s Krowns
Atlanta, GA
08.2018 - Current
- Conducted audit inspections and independent checks to verify parts and materials.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
Virtual Assistant
Mina Kitchen’s
Stone Mountain, GA
08.2018 - 05.2023
- Provided administrative support to owner and manager
- Administered Customer Relationship Manager (CRM) System within Point of Sale
- Reconciled QuickBooks monthly with every business bank accounts and credits cards statement
- Performed payroll
- Experience with Microsoft Office
- Scheduling Employee Shifts
- Helped make revenue-generating decisions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Shadowing Student
United Pediatric
Lawrenceville, GA
01.2022 - 01.2022
- Organize and accurately documented all elements of nursing assessments, treatments, discharge instructions and follow up care
- Interacted with patients and observed healthcare professionals across various sectors.
Assistant Manager
MINA KITCHEN’S
Stone Mountain, GA
04.2017 - 08.2018
- Recruited, trained, scheduled and supervised employees
- Assistant owner with relevant Point of Sale analysis to enchase sales
- Prepared and presented staffing/sales reports
- Ensuring compliance with state, county and city licensing, and health legislation/guidelines
- Supervision of Inventory Management System
- Digital Menu planning and customization
- Liable for creating and maintaining promotional displays and items.
Education
Associate Of Baccalaureate Studies - Nursing
Mercer University
Macon, GABachelor Of Science - Psychology
Georgia State University
Atlanta, GA05.2023
Skills
- Friendly Problem Solving
- Attention to Detail
- Excellent Follow-through
- Cooperative and enthusiastic
- Logistics
- Diversity awareness
- Database entry
- Inventory Management
- Microsoft Office
- Organizing and Categorizing Data
- HIPAA Compliance
- Medical History Taking
- Phlebotomy Technician
Languages
Spanish
Timeline
Client Relationship Manager
Global Tax Solutions
02.2024 - Current
Shadowing Student
United Pediatric
01.2022 - 01.2022
Business Owner
Kayla’s Krowns
08.2018 - Current
Virtual Assistant
Mina Kitchen’s
08.2018 - 05.2023
Assistant Manager
MINA KITCHEN’S
04.2017 - 08.2018
Associate Of Baccalaureate Studies - Nursing
Mercer University
Bachelor Of Science - Psychology
Georgia State University