Kayla Richardson
Douglasville
Summary
Attentive individual with strong background in leadership and team management. Known for fostering collaborative environments and consistently meeting organizational goals. Demonstrates flexibility and reliability in dynamic work settings. Skilled in conflict resolution, cash handling, and customer relations.
Overview
5
5
years of professional experience
Work History
Senior Team Leader
Chick-fil-A
Lithia Springs, GA
05.2022 - Current
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Discovered training needs and provided coaching.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Manager
Chick-fil-A
Lithia Springs, GA
12.2022 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Shift Leader
Auntie Anne's Pretzels
Douglasville, GA
10.2020 - 07.2021
- Maintained good relationships with parents through regular communication and active participation in planned activities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
In Progress - Exercise Science
Kennesaw State University
Kennesaw, GA05-2027
Skills
- Customer focus
- Conflict mediation
- Team motivation
- Attention to detail
- Problem-solving
- People management
- Cash handling
- Client service
Timeline
Manager
Chick-fil-A
12.2022 - 08.2023
Senior Team Leader
Chick-fil-A
05.2022 - Current
Shift Leader
Auntie Anne's Pretzels
10.2020 - 07.2021
In Progress - Exercise Science
Kennesaw State University