Kayla Riley
Melville,NY
Summary
I’m a strong team player and I can be relied on to work well with others. I can work well under pressure and consistently meet deadlines. I’m an excellent communicator and my skill set also includes writing and editing. My creativity and innovative thinking skills helps me develop intelligent solutions to business problems. My positive attitude and eagerness to learn about new technologies helps me constantly expand my skills. I’m committed to achieving the highest level of performance and satisfaction in everything I do.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Greenberg Cosmetic Surgery And Dermatology
10.2023 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Documented patient information in EMR and prepared paperwork for medical staff.
Medical Receptionist
Advanced Health & Pain Relief Center
09.2022 - 07.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Medical Receptionist
Jeff D Kopelman MD FACS
08.2021 - 08.2022
- Navigate multiple tasks such as patient check-in, numerous phone calls and other administrative duties
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Communicate with family members to ensure best oversight of patient care
- Advocate for patients with various insurances companies
- Document legal medical forms and other paperwork
Medical Assistant
Manhasset Dermatology
03.2020 - 08.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Floor Manager
Tent & Trailer City
09.2013 - 10.2019
- Greet customers and ascertain what each customer wants or needs
- Open and close cash registers, count money; separate charge slips; balance cash drawers, make deposits
- Prepare forms and agreements to complete sales
- Use automated systems, to record, track, and process all trailer sales
- File and maintain records
- Direct phone calls and take messages.
Education
Medical Assistant Diploma -
Hunter Business School
Levittown, NY03.2020
Skills
- Coding, ICD-10 and CPT
- Clinical and Administrative Medical Office Procedures
- Medical Law and Ethics
- Microsoft Word
- Keyboarding
- Venipuncture and Capillary Punctures
- Medical Terminology
- Anatomy and Physiology
- Blood Chemistry
- Hematology
- EKG
- Microbiology
- Urinalysis
- First Aid Procedures
- CPR Certified/OSHA Trained
- Harris CareTracker PM and EMR
- Nextech
Certification
Phlebotomy
Community First Aid & CPR
Timeline
Medical Receptionist
Greenberg Cosmetic Surgery And Dermatology
10.2023 - Current
Medical Receptionist
Advanced Health & Pain Relief Center
09.2022 - 07.2023
Medical Receptionist
Jeff D Kopelman MD FACS
08.2021 - 08.2022
Medical Assistant
Manhasset Dermatology
03.2020 - 08.2021
Floor Manager
Tent & Trailer City
09.2013 - 10.2019
Phlebotomy
Community First Aid & CPR
Medical Assistant Diploma -
Hunter Business School
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