Kayla RILEY
AMSTON
Summary
Dedicated employee who is always looking for an opportunity for growth, with a proven, loyal track record throughout the years. I excel in fast-paced environments. My attention to detail and ability to foster teamwork ensure exceptional service and operational efficiency.
Overview
18
18
years of professional experience
Work History
Waitress
J.Gilberts
Glastonbury
07.2017 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate orders and communicated them effectively to kitchen staff.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new waitstaff on restaurant policies and procedures.
- Collaborated with team members to ensure smooth service during busy shifts.
Waitress
Michael Jordan's 23 Sports Cafe
Uncasville
04.2012 - 07.2017
- Processed customer payments accurately using point-of-sale system.
- Trained new staff on service standards and cafe procedures.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Bartender
Texas Roadhouse
Manchester
01.2008 - 04.2012
- Managed customer inquiries and resolved issues promptly and professionally.
- Developed positive relationships with regular customers through friendly conversation.
- Stocked supplies and inventory to ensure bar was always prepared for service.
Education
Associate of Science - Nursing
Capital Community College
Hartford, CT05-2013
Associate of Arts - Liberal Arts
Manchester Community College
Manchester, CT09-2006
Skills
- Strong communication skills
- Ability to get along and work well with others
- Event planning skills
- Attention to detail
- Fast learner
Affiliations
- Help facilitate and coordinate a scholarship fundraiser for the past 10 years
- Manage Concessions for RHAM youth baseball and RHAM youth football
- Frequently volunteer for Gilead and Hebron elementary school activities
Timeline
Waitress
J.Gilberts
07.2017 - Current
Waitress
Michael Jordan's 23 Sports Cafe
04.2012 - 07.2017
Bartender
Texas Roadhouse
01.2008 - 04.2012
Associate of Science - Nursing
Capital Community College
Associate of Arts - Liberal Arts
Manchester Community College
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