Kayla Rivera
Fayetteville,NC
Summary
Motivated Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Team Member
Popeyes® Louisana Kitchen
08.2019 - 02.2021
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Processed orders on POS system and accepted cash and charge payments.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
Restaurant Hostess
West End Bar & Grill
01.2021 - 09.2021
- Demonstrated strong multitasking skills by handling to-go orders telephone inquiries while attending to in-person guest needs seamlessly.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests while answering customers questions about hours, seating, and menu information.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed; checking on tables and retrieving items for guests.
Au Pair
Family Day Care
10.2021 - 09.2023
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with family members resulting in lasting relationships beyond contract term.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the family''s children. Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
- Implemented creative activities that stimulated child development in areas such as motor skills, cognitive abilities, and social interactions.
Education
High School Diploma -
South River High School
Edgewater, MD06.2020
Skills
- Translation Services
Languages
Spanish
Native or Bilingual
Timeline
Au Pair
Family Day Care
10.2021 - 09.2023
Restaurant Hostess
West End Bar & Grill
01.2021 - 09.2021
Team Member
Popeyes® Louisana Kitchen
08.2019 - 02.2021
High School Diploma -
South River High School
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