Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Kayla Rivera

Kayla Rivera

Lexington,NC

Summary

With 19 years of experience and knowledge in all aspects of pharmacy, I am a highly qualified Pharmacy Technician who has gained valuable expertise in various settings such as retail, hospital, home health, and specialty pharmacy. I maintain proficiency in prior authorizations, approvals, and denials has been proven time and again. I have successfully developed and implemented programs to enhance community outreach and strengthen service utilization. As an effective trainer and organizer, J am adept at handling simultaneous tasks and organizing workflows. With familiarity in electronic medical records and reports, I bring a strong sense of organization and dependability to any role. I have the ability to manage multiple priorities with a positive attitude this sets me apart, allowing me to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Program Team Lead

Asembia LLC
11.2021 - Current
  • Coach team members in techniques necessary to complete job tasks
  • Train new team members by relaying information on company procedures and safety requirements
  • Evaluate employee skills and knowledge regularly, training and mentoring individuals with lagging skills
  • Monitor team performance and provided constructive feedback to increase productivity and maintain quality standards
  • Supervise team members to confirm compliance with set procedures and quality requirements
  • Guide team daily to maintain daily goals of obtaining prior authorizations
  • Held monthly one on one's with each team member to discuss metrics, goals, and any concerns

Pharmacy Technician II

Kernersville Medical Center
10.2020 - 11.2021
  • Completed medication reconciliations with patients upon admission to the hospital
  • Completed I-Vents with each medication reconciliation
  • Assisted throughout the pharmacy by completing daily tasks of pulling batches, cart fills, and restocking
  • Demonstrated compassion for patients by helping make sure we collected all medications patients took at home to provide the best care while inpatient

Lead Pharmacy Technician

Diplomat Pharmacy
03.2019 - 10.2020
  • Called patients daily, documented medications and supplies needed for patients' weekly supply
  • Provided customer service by listening to any questions or concerns from patients regarding medication orders and deliveries
  • Maintained inventory by weekly ordering via ABC and MSD suppliers

Clinical Pharmacy Technician

Trinity Infusion
06.2012 - 05.2019
  • Assisted pharmacist by calling patients and gathering their supplies and medications needed
  • Input new orders
  • Maintain pharmacy inventory
  • Place inventory orders for antibiotics, IVIG and chemotherapy
  • Learned the intake process for new referrals with Medicare, medicaid, and all other insurances
  • Communicate with case management and nurses to set up care for patients

Lead Pharmacy Technician

Intermountain Healthcare
08.2005 - 06.2012
  • Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Compound I.V. medications.
  • Deliver medications directly to patients home.
  • Order supplies and restock pharmacy.

Education

General Studies -

DIxie State College
05.2010

Pharmacy Technician -

The American Institute of Medical and Dental Technology
08.2005

Skills

  • Active Listening
  • Client Support
  • Complex Problem-Solving
  • Customer service
  • Knowledge of pharmacy operations
  • Insurance Verification
  • Efficient in Prior Authorizations, Denials, Approvals
  • Knowledge of Medicare, Medicaid Prior Authorizations
  • Resolving customer issues
  • Team Leadership

Timeline

Program Team Lead

Asembia LLC
11.2021 - Current

Pharmacy Technician II

Kernersville Medical Center
10.2020 - 11.2021

Lead Pharmacy Technician

Diplomat Pharmacy
03.2019 - 10.2020

Clinical Pharmacy Technician

Trinity Infusion
06.2012 - 05.2019

Lead Pharmacy Technician

Intermountain Healthcare
08.2005 - 06.2012

General Studies -

DIxie State College

Pharmacy Technician -

The American Institute of Medical and Dental Technology
Kayla Rivera