Kayla R. Karcher
Parkersburg
Summary
Dedicated mental health professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Team Lead
ViaQuest VPBS
Chillicothe, OH
04.2024 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Therapeutic Behavioral Support Specialist
ViaQuest
Marietta, Ohio
12.2023 - Current
- Coordinating and providing care that is safe, timely, effective, efficient, equitable, and client-centered
- Handling case assignments, draft service plans, review case progress and determine case closure
- Helping clients achieve wellness and autonomy
- Facilitate multiple care aspects (case coordination, information sharing, etc)
- Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
- Develop effective working relations and cooperate with medical team throughout the entire case management process
- Arrange abeyances with social services, health and governmental agencies
- Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction
- Record cases information, complete accurately all necessary forms and produce statistical reports
- Promote quality and cost-effective interventions and outcomes
- Assess and address motivational and psychosocial issues
Behavioral Health Technician
Harmony Ridge Recovery Center
Walker, WV
06.2018 - 03.2022
- Assist with intake process for new clients
- Review instructions and supervisor updates for each client’s program, interpreting previous data, collecting narrative data, and responding to correspondence
- Assist in developing specific behavioral treatments, including coping skills, anger management, and other self-regulation activities
- Anticipate and respond to client needs, including crisis intervention, and provide instruction in settings such as school, home, clinic, and community location
- Manage program schedule, including group activities, telehealth appointments, and individual check-ins
- Continue professional development with educational courses, workshops, and self-study
Education
GED -
UWNC
Wilmington, NC03-2017
Skills
- Attention to detail
- Teamwork abilities
- Multitasking abilities
- Trauma-informed care
- De-escalation techniques
- Case management
- Assertiveness training
- Conflict resolution
- Problem-solving abilities
- Emotional intelligence
- Active listening
- Behavioral assessment
- Stress management
- Group facilitation
- Self-awareness
- Interpersonal skills
- Empathy and understanding
- Crisis intervention
Certification
- CPR
- First Aid
Timeline
Community Team Lead
ViaQuest VPBS
04.2024 - Current
Therapeutic Behavioral Support Specialist
ViaQuest
12.2023 - Current
Behavioral Health Technician
Harmony Ridge Recovery Center
06.2018 - 03.2022
GED -
UWNC