Kayla Robbins
Laramie
Summary
Dynamic and versatile professional with extensive retail buying/management experience, entrepreneurship, and customer service expertise. Proven ability to manage inventory, plan seasonal trends, and execute open-to-buy planning while negotiating with vendors and controlling budgets. Owner and operator of Stardust Maven Salon, responsible for all aspects of business operations including procurement, merchandising and client relations. Recognized for strong analytical skills, organizational skills and passion for service excellence.
Overview
11
11
years of professional experience
Work History
Sole Proprietor/Cosmetologist
Self-employeed
09.2022 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Retail Buying
- Management Experience
- Overseeing all daily operations
- Budgeting
- Source and purchase products and supplies from multiple vendors to ensure high quality service.
- Open-to-buy planning
- Lead client communications
- Resolve conflicts promptly
- Maintain high retention rates
- Utilize technical proficiency with POS and scheduling systems to streamline operations.
- Entered income and expense details into business databases to track purchases and address variances.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
Hairstylist
Palatium Salon
05.2020 - 09.2022
- Counted and documented opening and closing cash amounts daily.
- Mixed pigments and used proper techniques to achieve desired color.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Distributed business cards outside of salon to generate new business.
- Determined appropriate hair treatments based on conditions and textures.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Apprentice Hairstylist
Three Cutters Sunnyside
01.2020 - 03.2020
- Assisted hair stylists with colorwork by applying base colors and toners.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Studied advanced techniques to develop proficiency and better serve customers.
Server
Sassafras American Eatery
06.2019 - 03.2020
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Ability to multitask
- Clear verbal communication and conflict resolution skills
Server
Bones Ramen House
02.2018 - 06.2019
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Bartender/Server
Sweet Melissas Vegetarian Cafe
08.2014 - 10.2018
- Provide quality customer service with speed and acuracy
- Cocktail, beer and menu knowledge
- Familiarity with Special Diets and food allergies
- Trainer for new employees
Education
Cosmetology Certificate - Cosmetology
Aveda Institute
Denver, CO01-2020
High School Diploma -
Darrington High School
Darrington, WA06-2008
Skills
- Purchasing and planning
- POS & Scheduling Tools: Square, Aloha, and Toast
- Cost analysis and savings
- Business development
- Business management and development
- Retail buying
- Management experience
- Customer service expertise
- Analytical skills
- Organizational Skills
- Planning seasonal trends
- Execute open-to-buy planning
- Vendor negotiations and controlling budgets
Timeline
Sole Proprietor/Cosmetologist
Self-employeed
09.2022 - Current
Hairstylist
Palatium Salon
05.2020 - 09.2022
Apprentice Hairstylist
Three Cutters Sunnyside
01.2020 - 03.2020
Server
Sassafras American Eatery
06.2019 - 03.2020
Server
Bones Ramen House
02.2018 - 06.2019
Bartender/Server
Sweet Melissas Vegetarian Cafe
08.2014 - 10.2018
Cosmetology Certificate - Cosmetology
Aveda Institute
High School Diploma -
Darrington High School
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