Kayla Roberts
North Richland Hills,TX
Summary
Driven Sales Agent with proven track record of success and consistency. Known for effectively increasing profits, maintaining client satisfaction and closing deals quickly. Focused on surpassing expectations and building lasting relationships with key decision makers, clients and team members. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Investment Real Estate Advisor
New Western
03.2021 - Current
- Built relationships with real estate investors and hedge funds to facilitate the purchase of real estate investments in a fast paced and competitive environment.
- Prospected for new business, generated leads and converted them to repeat buyers with outbound calls.
- Managed negotiations, prepared purchase contracts, and assisted in closing process.
- Communicated with clients to determine investment strategies and property needs while staying up to date on current market activities and conditions to advise accordingly.
- Consistently gained repeat business and referrals.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Assisted clients in financial planning for purchase.
- Used NTREIS and other realtor databases for market comparisons and research.
- Compared recently sold area properties to determine competitive market prices.
- Created and implemented marketing plans to generate 150-200 leads per month.
- Qualified and converted 25+ leads per month to disclosed investors.
- Closed 3+ transactions monthly to meet or exceed KPI quotas.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- 2023-Participated in opening new office and training sales team
Service Advisor and Business Development
Lithia Motors
12.2019 - 04.2021
- Handled customer issues with confidence, using strong communication to provide effective resolution.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts via outbound calls.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on product knowledge.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Explained estimates and determined repair timelines to manage customer expectations.
- Proficiently used CDK and DriveCentric CRM software to write work orders and record existing and potential customer information.
- Effective liaison between customers, internal departments and claims adjustors.
- Consistently exceeded sales expectations with month end close out above 100% of expected numbers while KPI targets continued to increase.
Lead Bartender/Manager on Duty
Press Play
02.2015 - 08.2019
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while maintaining composure and avoiding unnecessary delays or errors.
- Increased bar revenue through development and marketing of featured cocktails, special events, and promotions in addition to standard bar duties.
Education
High School Diploma -
North Central Texas Academy
Granbury, TX2008
Skills
- Marketing/lead generation
- Contract negotiation and preparation
- Self motivated/Growth mindset
- Organized and efficient multitasker
- Adaptability and flexibility
- Sales software profficiency
- Displays strong sense of urgency
- Complaint resolution
- Negotiation management
- Excellent verbal and written communication
Certification
- Texas Real Estate License
Timeline
Investment Real Estate Advisor
New Western
03.2021 - Current
Service Advisor and Business Development
Lithia Motors
12.2019 - 04.2021
Lead Bartender/Manager on Duty
Press Play
02.2015 - 08.2019
High School Diploma -
North Central Texas Academy