Kayla Roquemore

• Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
• Negotiated payment plans with patients, maintaining a high rate of successful payments.
• Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
• Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
• Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
• Improved cash flow by proactively monitoring aging accounts receivables and implementing effective collection strategies.
• Enhanced team performance through regular trainings on best practices in patient financial counseling and related topics.

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• Texas issued cosmetologist
• Managing finances, schedules, documents and operating
• Bookkeeping
• Budgeting and bill pay
• Inventory
• Completed planning, fieldwork and all required CE to obtain license(s)
• Generated and maintained activity across social media platforms
• Greeted clients, answered questions, and resolved complaints.
• Receipt money for clients
• Trained and mentored new technicians
• Followed all TDLR policies and regulations.
• Certified in EPIC training
• 48 WPM

• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Processed payments, entering sales in register for prompt customer service.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

• Operated register and inventory
• Completed multiple trainings
• Greeted customers

• Senior PAR (Emergency department)
• Processed payments, insurance, and personal data
• Processed online account payments
• Trained new hires and second level support agents