Kayla Rosado
Perris,CA
Summary
Experienced senior manager proficient in managing reporting, budgeting and compliance areas. Confident at updating and working with executive leadership. Bringing superior skills in planning, training and complex problem solving gained several years of experience.
Overview
10
10
years of professional experience
Work History
Senior Manager
Harkins Theatres
Moreno Valley, USA
09.2024 - Current
- Directed theatre operations and managed all staff, including managers, team members, and team leaders.
- Managed daily operations and supervision of more than 100 employees.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Trained and promoted managers in daily operational procedures.
- Monitored building operations to align with payroll budgets and attendance targets.
- Facilitated regular team meetings to foster communication and address operational challenges.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
Manager
Harkins Theatres
Chino Hills, USA
08.2018 - 08.2024
- Oversaw guest services, ensuring all guests enjoyed optimal movie-going experiences through attentive service.
- Managed inventory levels and coordinated deliveries to maintain stock availability and support seamless operations.
- Upholds the company's standards for film presentation including: following projection operating procedures, ordering parts and supplies, and arranging for necessary repairs in a timely fashion
- Assisted with overall theatre operations and performed daily functions of assigned department while supervising team members and team leaders to maintain smooth workflow.
- Understood and adhered to all company policies and procedures, guiding TMs and TLs to do the same.
- Inspects all delivery contents and takes immediate action to correct any errors or damages
Team Leader
Harkins Theatres
Moreno Valley, California
12.2016 - 07.2018
- Supervised daily operations, fostering a culture of exceptional customer service.
- Trained and mentored team members on operational procedures and service standards, improving team competency and service quality.
- Resolved customer complaints promptly, contributing to increased guest satisfaction and loyalty.
- Coordinated staff scheduling to maintain optimal coverage during peak hours.
Team Member
Harkins
Moreno Valley, California
05.2016 - 12.2016
- Assisted customers with inquiries, enhancing satisfaction and loyalty at Harkins theaters.
- Operated point-of-sale systems, ensuring accurate and timely transaction processing.
- Maintained clean and organized work environment, contributing to positive customer experiences in high-traffic areas.
- Prepared and served food and beverages following health and safety standards.
Education
Marketing B.S. -
California Baptist University
Riverside01.2020
Skills
- Operations planning
- Budget oversight
- Vendor management
- Employee training
- Proficient in Excel
- Proficient with Vista
- Problem solving
References
- Chris Jones, (480) 766-1366
- William Hill, (951) 315-7156
- Micah Barrett, (424) 299-9503
Timeline
Senior Manager
Harkins Theatres
09.2024 - Current
Manager
Harkins Theatres
08.2018 - 08.2024
Team Leader
Harkins Theatres
12.2016 - 07.2018
Team Member
Harkins
05.2016 - 12.2016
Marketing B.S. -
California Baptist University