KAYLA ROSS
SEBASTIAN
Summary
Organized and dependable individual with strong calendar management, communication, and coordination skills. Pursuing a Master’s in Applied Physics, leading to a higher level of accuracy, problem-solving, and accountability in daily operations.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE / ORDERS SPECIALIST
KLUS, LLC
Vero Beach, FL, US
07.2024 - Current
- Utilized SAP Business One and Microsoft Suite to input orders and create accuracy and efficiency during the life cycle of an order
- Provided a helpful customer service experience by monitoring shared inboxes, prioritizing timely correspondence, answering phone calls, and responding to questions appropriately
- Took ownership of projects and worked independently while adapting to shifting duties
BOOKSELLER
Books-A-Million
Vero Beach, FL, US
07.2022 - 10.2024
- Operated cash registers with efficiency, handling transactions, and managing cash accurately
- Managed inventory through accurate shelving and organization of both book and non-book products, ensuring effective product placement and availability
- Delivered exceptional customer service by answering questions, resolving issues, and providing unique book recommendations, increasing the overall customer experience
IDESK EMPLOYEE
Evans Library
Melbourne, FL, US
08.2022 - 05.2023
- Helped students check items in and out of the library in person and over the phone
- Shelved and pulled books while keeping front desk clean
Education
Master of Science - Applied Physics
Johns Hopkins University
Baltimore, MD05-2028
Bachelor of Science - Astronomy And Astrophysics
Florida Institute of Technology
Melbourne, Florida, FL05-2024
Skills
- SAP Business One
- Microsoft Suite
- Google Suite
- Customer Service
- Time Management
- Communication
- Active Listening
- Data Analysis
- Inventory Management
- Python
- C
- MATLAB
Timeline
CUSTOMER SERVICE / ORDERS SPECIALIST
KLUS, LLC
07.2024 - Current
IDESK EMPLOYEE
Evans Library
08.2022 - 05.2023
BOOKSELLER
Books-A-Million
07.2022 - 10.2024
Master of Science - Applied Physics
Johns Hopkins University
Bachelor of Science - Astronomy And Astrophysics
Florida Institute of Technology