Kayla Ruegg

• Delivered exceptional customer service by assisting shoppers with product selection and inquiries.
• Operated cash registers efficiently, ensuring accurate transactions and maintaining a balanced till.
• Maintained store cleanliness and organization to enhance shopping experience for customers.
• Collaborated with team members to restock shelves and manage inventory effectively.
• Trained new crew members on operational procedures and company policies to ensure compliance.
• Assisted in planning promotional displays to maximize product visibility and sales potential.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.

• Provided exceptional customer service in fast-paced bar environment, ensuring guest satisfaction and repeat business.
• Managed inventory levels, conducting regular stock checks to maximize efficiency and minimize waste.
• Trained and mentored new bar staff, enhancing team performance and service quality.
• Developed innovative cocktail menus, contributing to increased customer engagement and sales growth.

• Delivered exceptional customer service by efficiently managing orders and addressing inquiries.
• Collaborated with kitchen staff to ensure timely and accurate food preparation and delivery.
• Maintained cleanliness and organization of dining area to enhance guest experience.
• Trained new servers on menu items, service standards, and cash handling procedures.

Here at Willis I learned the most about an upscale restaurant. This atmosphere was at times demanding and rigorous but ultimately trained me to be attentive to detail and remain calm and professional. Working in such a professional and fancy environment there were high expectations and being able to train someone else after only working there for 3 months was very special to me, knowing that management appreciate the work being put in. Between this job and my other part time job I was working up to 70 hours a week including shift I would cover for others.

• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

My time at Bird in the Bottle was a great part-time job for me. This is one of a few "Starks Reality Restaurant" where all restaurants are small tapas plates. This taught me to be extremely organized while dealing with a constant flow of food and orders. This being my part time job, it also taught me about time-management in handling two jobs and providing a comfortable yet upscale ambiance for the guests in both this job and another "Starks Reality Restaurant."

• Maintained speed of service for food orders while minimizing errors and complaints.
• Delivered correct food items to tables according to order documentation.
• Cultivated warm relationships with regular customers.
• Organized and replenished supplies at food stations to optimize team performance.
• Refilled condiments on each table between guests or during slow periods.

I began training in salads which includes making and restocking supplies allowing me to understand a feel for the restaurant and people. I then began to train in cashier where I was in charge of answer phones, taking orders, and communicating with the kitchen in order to package orders on time. I then trained as a server and remained in that position until the establishment unfortunately closed due to low staff during peak covid.

• Cultivated warm relationships with regular customers.
• Increased sales significantly by upselling higher-end products to customers.
• Checked identification for minimum age for sale of alcoholic beverages.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.

At Paradise sushi I began as a Hostess and Casher where I handled phone orders, in-house seating along with restocking and many other tasks. I was then asked to become a server where I would manage many tables at once.

• Worked flexible schedule and extra shifts to meet business needs.
• Created price tags and merchandise signs.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Taking orders in person and on the phone and assembling order on time.
• Bussing tables and working with delivery services.

Sol Food of San Rafael was my first job where I started as a cashier and ultimately ended up behind the juice bar, running food, and taking orders. This job was a great introduction into the service industry and learning how all the separate parts of the restaurant really do work as a unit.

• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Took in person and phone orders and well as serve and buss tables.
• Tallied cash drawer at beginning and end of each work shift.
• Greeted customers entering store and responded promptly to customer needs.
• Worked closely with shift manager to solve problems and handle customer concerns.