Kayla Ruiz
Clovis
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Visitation Program Manager
Comprehensive Youth Services
Fresno
11.2023 - Current
- Manage daily operations to ensure service delivery is maintained according to county contract requirements
- Supervise visits of non-custodial parents with their child(ren); monitoring, and if necessary, intervening with the parent or child, redirecting them and modeling appropriate behavior.
- Provide written reports to Department of Social Services social workers regarding visitations
- Training and development of new staff as it relates to supervised visits and job duties
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Established processes to ensure efficient workflow throughout the organization.
Supervised Visitation Coordinator
Comprehensive Youth Services
Fresno
09.2019 - 11.2023
- Scheduled and facilitated family visits with children in care.
- Maintained accurate records of visitation activities and outcomes.
- Documented all interactions related to visitations in client files in accordance with agency guidelines.
- Provided support to both parents and guardians and children before, during, and after visitations.
- Monitored adherence to court-ordered visitation plans.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Resolved customer complaints in a timely manner while upholding company standards.
Supervised Visitation Monitor
Comprehensive Youth Services
Fresno, CA
10.2015 - 11.2019
- Participated in training programs related to supervised visitation monitoring.
- Collaborated with social workers, attorneys, and other professionals involved in the case.
- Facilitated visits between children and their custodial parent in a supervised setting.
- Ensured compliance with all court orders related to supervised visitation sessions.
- Monitored interactions between child and custodial parent to ensure safety of the child.
- Reported any unusual behavior or incidents during visitation sessions to supervisor.
- Maintained logs of visitations, including duration, activities, and other details as required by agency policy.
Child Care Worker 1
Promesa Behavioral Health
Fresno
01.2011 - 09.2019
- Established daily routines that provided consistency for the children in my care.
- Reported any concerning behaviors or issues to supervisors immediately.
- Maintained a safe environment for children by following health standards.
- Supervised and monitored the safety of children in my care.
- Documented observations of each child's behavior throughout the day.
- Assisted with feeding infants and toddlers during meal times.
- Utilized problem solving techniques when dealing with challenging behaviors from children.
Education
Associate of Science - Criminal Justice
ITT Technical Institue
Clovis, CA01-2011
Skills
- Project Management
- Partnership Development
- Utilization Management
- Customer Service
- Operations Management
- Team Leadership
Timeline
Visitation Program Manager
Comprehensive Youth Services
11.2023 - Current
Supervised Visitation Coordinator
Comprehensive Youth Services
09.2019 - 11.2023
Supervised Visitation Monitor
Comprehensive Youth Services
10.2015 - 11.2019
Child Care Worker 1
Promesa Behavioral Health
01.2011 - 09.2019
Associate of Science - Criminal Justice
ITT Technical Institue
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