Kayla Rummel
Cornelia,GA
Summary
Results-driven team leader with a proven track record in customer service and conflict resolution. Expertise in employee training and workflow optimization to enhance team productivity and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Team Leader
Chick-fil-A
Habersham , GA
01.2024 - Current
- Supervised daily operations to ensure high-quality customer service standards.
- Trained team members on food safety and service protocols.
- Coordinated staff schedules to optimize workflow during peak hours.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Fostered a positive work environment through team-building activities and recognition initiatives.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Completed daily quality assurance duties to provide feedback for improvements.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Team Member
Dairy Queen Grill & Chill
Habersham , GEORGIA
10.2022 - 11.2023
- Provided exceptional customer service in a fast-paced environment.
- Prepared and served food items according to established standards.
- Operated cash register and handled cash transactions accurately.
- Maintained cleanliness and organization of the dining area and kitchen.
Education
High School Diploma -
Habersham Central Highschool
Mount Airy, GA05-2026
Skills
- Customer service
- Conflict resolution
- Team leadership
- Employee training
- Time management
- Food safety compliance
- Cash handling
- Workflow optimization
- Money handling
- Leadership qualities
- Social media expertise
- Team building
- Task prioritization
- Teamwork and collaboration
- Willingness to learn
- POS systems
- Hospitality and accommodation
Timeline
Team Leader
Chick-fil-A
01.2024 - Current
Team Member
Dairy Queen Grill & Chill
10.2022 - 11.2023
High School Diploma -
Habersham Central Highschool