Kayla Rush
Houston
Summary
Dedicated and detail-oriented professional with several years of experience in detention and correctional environments. Proven ability to maintain safety, manage crisis situations, and document critical incidents with accuracy. Strong background in supervising individuals, enforcing policies, and working in high-pressure environments. Committed to protecting vulnerable populations and supporting families through structure, communication, and accountability. Seeking to contribute these skills in a Child Protective Services role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Detention Officer
CoreCivic
Houston, TX
03.2022 - Current
- Supervise detainees in a secure facility, ensuring safety, order, and compliance with policies
- Monitor behavior and identify potential risks or safety concerns
- Document incidents, daily activities, and reports with accuracy and professionalism
- De-escalate conflicts using effective communication and crisis intervention techniques
- Coordinate with internal staff and external agencies regarding detainee status and needs
- Maintain structured and compliant housing environments
PSE Mail Processing Clerk
Post Office USPS
North Houston, TX
12.2021 - Current
- Mail processing clerk duties include sorting and preparing mail for distribution, and hand-sorting letters.
- USPS PSE can expect to encounter the following tasks in their daily jobs: Preparing mail to load into carrier trucks.
Amazon Fulfillment Associate
Amazon
Katy, TX
09.2021 - 12.2021
- Sortation associates palletize cases at sortation by taking cases off conveyor, scanning, and placing on pallets. We are responsible for operating carts, hand trucks, dollies, and other moving equipment to move large quantities of merchandise.
Detention Officer
Lake County Juvenile Center
Crown Point, IN
02.2019 - 08.2021
- Supervised juvenile detainees while ensuring safety and compliance with facility rules
- Conducted intake processing, including searches and documentation of personal property
- Monitored physical and emotional condition of residents and reported concerns
- Escorted detainees to court, medical appointments, and other locations
- Maintained detailed records, logs, and incident reports
- Supported structured daily routines including meals, hygiene, and activities
General Manager (GM)
Burger King
Dyer, IN
11.2014 - 02.2019
- Managed daily operations and supervised staff
Resolved customer concerns and ensured service quality
Trained employees and enforced company policies
Handled cash management and scheduling
Customer Service Associate
Walgreens
Griffith, IN
08.2018 - 11.2018
- Greet customers and provide an enjoyable shopping experience for all customers. Respond to customer requests in a timely manner. Utilize the GREAT customer service model to ensure customer engagement.
- Support and follow all safety and security initiatives.
- Ensure the proper execution of assigned foodservice programs and procedures.
- Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
- Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices.
- Ensure the proper execution of all assigned store level marketing programs.
Correctional Officer
Indiana State Prison
Michigan City, IN
04.2018 - 09.2018
- Enforced rules and maintained order within a correctional facility
Conducted security checks and searched for contraband
Supervised inmate activities and ensured safety standards were met
Fulfillment Associate
Amazon Fulfillment Center Mdw7
Monee, IL
10.2017 - 02.2018
- An Amazon fulfillment associate performs a huge variety of duties including deciphering work orders, locating merchandize in storage locations, and picking and packing them for shipping to awaiting customers. Since fulfillment associates primarily work in a warehouse environment, it is important for them to know how to operate forklifts, pallet jacks, cherry pickers and walkie-riders. It is also important for fulfillment associates to understand the different aspects of production, and adhere to strict safety and quality standards.
Line Worker/Cashier
Chipotle Mexican Grill
Matteson, IL
03.2016 - 08.2016
- Responsibilities
- Serve customer and cash them while making sure they had an outstanding experience at Chipotle location.
- Skills Used
- Quickness and outstanding service
Education
High School - undefined
Bloom Township High School
Chicago Heights, IL01.2015
Skills
- Crisis Intervention & De-escalation
- Case Documentation & Reporting
- Behavioral Observation
- Conflict Resolution
- Safety & Security Procedures
- Communication & Interpersonal Skills
- Team Collaboration
- Time Management & Organization
Certification
- CPR (March 2024 to August 2026)
Assessments
- Work style: Reliability — Proficient
- July 2021
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Proficient
- Work motivation — Proficient
- August 2021
- Level of motivation and discipline applied toward work
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Detention Officer
CoreCivic
03.2022 - Current
PSE Mail Processing Clerk
Post Office USPS
12.2021 - Current
Amazon Fulfillment Associate
Amazon
09.2021 - 12.2021
Detention Officer
Lake County Juvenile Center
02.2019 - 08.2021
Customer Service Associate
Walgreens
08.2018 - 11.2018
Correctional Officer
Indiana State Prison
04.2018 - 09.2018
Fulfillment Associate
Amazon Fulfillment Center Mdw7
10.2017 - 02.2018
Line Worker/Cashier
Chipotle Mexican Grill
03.2016 - 08.2016
General Manager (GM)
Burger King
11.2014 - 02.2019
High School - undefined
Bloom Township High School