Summary
Overview
Work History
Education
Skills
Certification
Sport
Timeline
Generic

Kayla Sacasas-Green

Sacramento,CA

Summary

Highly organized with dedication to achievement. Knowledgeable and dedicated customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's Restaurant
Sacramento, CA
01.2022 - Current
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Quickly and accurately counted drawers and safe at start and end of each shift.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Returned change and currency and processed debit and credit card payments with 100% accuracy rate.

Crew Member

McDonald's Restaurant
Sacramento, CA
03.2021 - 01.2022
  • Trained crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.

Education

General Studies

Sacramento Charter High School
Sacramento, CA
06.2023

Skills

  • Reading comprehension
  • Self-motivated
  • Analytical skills
  • Customer service
  • Responsible
  • Punctual
  • Good listening skills
  • Teamwork
  • Social Interaction
  • Operations Support
  • Sorting And Labeling

Certification

  • 2020 Fall Program Health Academy Equity, UC Davis Health School of Medicine - 6 weeks

Sport

United States Youth Volleyball League 2016 - 2018

Sacramento High School Girls Volleyball 2019 -Present

Timeline

Shift Manager

McDonald's Restaurant
01.2022 - Current

Crew Member

McDonald's Restaurant
03.2021 - 01.2022

General Studies

Sacramento Charter High School

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Kayla Sacasas-Green