KAYLA SANCHEZ NAVARRETE
INDIO,UNITED STATES
Summary
Dynamic professional with a diverse background in customer service and behavioral therapy, showcasing 5 years of experience in fast-paced environments. Adept at problem-solving, multitasking, and effective communication, bringing empathy and leadership to every role. Committed to leveraging skills to enhance customer satisfaction and patient outcomes, while continuously seeking innovative solutions and growth opportunities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavior Therapist
Pivotal Curve Health
02.2024 - 09.2025
- Deliver personalized behavioral therapy sessions, implement evidence-based interventions, and collaborate with healthcare teams to enhance patient outcomes
- Assess client progress through systematic data collection, develop tailored treatment plans, and adjust therapeutic approaches based on behavioral metrics
- Partner with families and caregivers to create comprehensive support systems, ensuring consistent therapeutic practices across all client environments
- Document treatment progress, maintain accurate session records, and generate detailed progress reports while adhering to healthcare compliance standards
Spa Attendant
Agua Caliente Spa Resort Casino
06.2023 - 02.2024
- Welcomed guests, addressed inquiries, and explained spa services.
- Ensured guest satisfaction with attentive customer service in spa.
- Managed inventory of towels, linens, and amenities in locker rooms.
- Handled guest questions about spa offerings and products.
- Maintained cleanliness and hygiene by performing routine cleaning tasks.
Online Personal Shopper
Walmart
09.2020 - 01.2023
- Selected items for customers, ensuring satisfaction through direct communication and adaptability.
- Streamlined order processing workflow for online grocery deliveries, reducing pick time and enhancing customer satisfaction through accurate item selection.
- Implemented inventory tracking system to monitor product availability, ensuring real-time updates and minimising substitution rates.
Education
Bachelor of Science - Psychology
California State University, San Bernardino
Palm Desert, CA12.2025
Associate of Science - Psychology
College Of The Desert
Palm Desert, CA05.2022
High School Diploma - undefined
Coachella Valley High School
Thermal, CA06.2020
Skills
- Multitasking
- Problem-solving
- Customer Service
- Communication
- Interpersonal Skills
- Empathy
- Leadership
Certification
- First Aid/CPR Certified
Timeline
Behavior Therapist
Pivotal Curve Health
02.2024 - 09.2025
Spa Attendant
Agua Caliente Spa Resort Casino
06.2023 - 02.2024
Online Personal Shopper
Walmart
09.2020 - 01.2023
Associate of Science - Psychology
College Of The Desert
High School Diploma - undefined
Coachella Valley High School
Bachelor of Science - Psychology
California State University, San Bernardino
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