Enjoy making handmade crafts and using Cricut machine
Kayla Sarisuk
Sacramento,CA
Summary
Results-driven Technical Support and Sales & Service Account Manager with over ten years of experience in auditory, vestibular, vision screening, and occupational health technologies. Proven track record of enhancing account growth and performance through effective client training and strategic engagement. Achievements include substantial revenue increases attributed to impactful product demonstrations and customer-focused solutions. Dedicated to utilizing technical expertise and superior customer service skills to strengthen client relationships and drive business success.
Overview
1
1
Certificate
23
23
years of professional experience
Education
Network+
New Horizons Computer Learning Center
07-2004
Associate of Applied Science - Business Software Application
Heald College
Stockton, CA04-2004
Skills
- Auditory, vision screening, occupational health, and vestibular product expertise
- Medical equipment calibration, repair, maintenance, and installation
- ISO and ANSI standards and BMET procedures
- Federal, state, county, and city government procurement procedures: FAR, SAM, GSA
- RFP coordination
- Prospective Client Engagement
- Account relationship building
- Forecasting Industry Trends
- Client Training and Education
- Lead Conversion
- Effective Territory Management Skills
- CRM Software Proficiency
- Customer Engagement in Upselling
- Revenue Retention Strategies
- MS Office Software Suite
- Application Software Installation Expertise
- IT Systems and Remote Help Desk Support
Timeline
Sales & Service Account Manager
E3 diagnostics
05.2015 - 08.2023
Diagnostics Field Service Technician
E3 diagnostics DBA HealthCare Instruments, Inc.
01.2008 - 08.2023
IT Technical Support Specialist
San Joaquin Regional Rail Commission
01.2001 - 11.2006
Network+
New Horizons Computer Learning Center
Associate of Applied Science - Business Software Application
Heald College
Certification
- NASED (National Association of Special Equipment Distributors, 2012)
- HIMSA Certified Support (2016)
- COHC (Certified Occupational Hearing Conservationist, 2016)
- NIOSH-Approved (Spirometry, 2021)
Accomplishments
- Award of Recognition for Top Sales in Northern America (Canadian Manufacturer) 2020, 2021, & 2022
- Award of Recognition for Exceeding Personal Sales Goal of 2M in Auditory and Vestibular equipment sales 2021
Work History
Sales & Service Account Manager
E3 diagnostics
Modesto, CA
05.2015 - 08.2023
- Provided strategic consultation to high-profile accounts and distinguished customers.
- Led educational courses for the integration of new equipment in the auditory and vestibular sector.
- Implemented software solutions to optimize auditory and vestibular systems functionality.
- Conducted training sessions for end users on operating specialized auditory and vestibular technologies.
- Collaborated with cross-functional teams such as marketing, finance, and legal to ensure successful execution of projects.
- Maintained strict compliance with regulatory requirements during client dealings.
- Facilitated product demonstrations with expert technical guidance.
- Secured agreements with clients to enhance revenue margins.
- Conducted regular meetings with clients to discuss their needs and objectives.
- Generated thorough account performance reports, presented insights to upper management.
- Showcased product strengths and advantages in scheduled sales presentations.
- Developed strategies to increase revenue from existing accounts.
- Analyzed client data and identified opportunities for growth.
- Attended trade shows and conferences as a representative of the company.
Diagnostics Field Service Technician
E3 diagnostics DBA HealthCare Instruments, Inc.
Modesto, CA
01.2008 - 08.2023
- Performed calibration and maintenance to optimize the functionality of auditory and vestibular equipment, as specified by manufacturers.
- Coordinated efficiently with colleagues and customers' bio-medical engineers, IT specialists, and practice managers to address complicated problems promptly.
- Implemented software solutions to optimize auditory and vestibular systems functionality.
- Addressed issues with product performance and malfunctioning equipment professionally.
- Diagnosed and resolved technical issues in complex electronic systems.
- Recommended optimal service packages tailored to customer needs.
- Composed detailed service reports describing the work completed, issues, and recommendations.
- Analyzed equipment data to isolate and diagnose faults.
- Executed on-site installation, maintenance, and minor system troubleshooting.
- Guided junior technicians in mastering proper installation procedures along with safety guidelines.
IT Technical Support Specialist
San Joaquin Regional Rail Commission
Stockton, CA
01.2001 - 11.2006
- Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Installed security patches for Windows Server operating systems and applications as needed.
- Tested new software releases to identify any potential compatibility issues or bugs.
- Assisted in troubleshooting network connectivity issues related to DNS, DHCP and TCP and IP configuration.
- Provided remote desktop support using various tools such as TeamViewer and VNC Viewer.
- Mitigated user access disruptions stemming from domain-level authentication errors, including locked accounts and outdated credentials.
- Developed procedures for periodic health check-ups of Active Directory infrastructure.
- Implemented auditing procedures for tracking changes made in Active Directory environment.
Interests
Continuously enjoys playing alto saxophone for relaxation
Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Software
Microsoft Office suite
SalesForce
HubSpot
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