Kayla Scarbrough
Bessemer
Summary
Dynamic professional with extensive experience in payroll administration and customer service at Bestway Rent To Own. Proven track record in sales analysis and staff supervision, driving operational efficiency and enhancing team performance. Adept at problem-solving and fostering a collaborative work environment to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Bestway Rent To Own
Midfield
02.2025 - Current
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
Utility Locate Technician
Line Quest (at&t)
Birmingham
03.2024 - 02.2025
- Responded to emergency calls for service and conducted emergency locates when required.
- Verified accuracy of all locate marks prior to excavation activities.
- Assisted with the coordination of traffic control during excavation activities.
- Interpreted blueprints or drawings in order to accurately determine the location of existing utilities.
- Performed utility locates using electronic locating equipment to identify underground utilities.
- Used paint, flags and other methods to communicate utility information to excavators and other appropriate personnel.
Skilled Laborer
Jefferson County Commission
Birmingham
01.2021 - 03.2024
- Maintained tools and equipment to ensure readiness for daily operations.
- Assisted in road repairs and infrastructure improvements across the county.
- Operated power tools and equipment to complete assigned tasks.
- Installed sewer, water or storm drain pipes using pipe-laying machinery or laser guidance equipment.
- Measured, cut and bent metal pieces using hand tools or machinery.
Dispatch Manager
Camille Plumbing Services
Birmingham
04.2018 - 12.2022
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Conducted regular audits of dispatch processes and documentation to ensure accuracy and compliance.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
Education
Diploma - Salon Manager
Virginia College
Homewood, AL02-2014
Diploma - Cosmetology
Virginia College
Homewood, AL05-2012
High School Diploma -
Brentwood C. Academy
Bessemer, AL04-2009
Skills
- Payroll administration
- Sales analysis
- Customer service
- Point-of-sale systems
- Communication skills
- Problem-solving
- Staff supervision
Timeline
Assistant Manager
Bestway Rent To Own
02.2025 - Current
Utility Locate Technician
Line Quest (at&t)
03.2024 - 02.2025
Skilled Laborer
Jefferson County Commission
01.2021 - 03.2024
Dispatch Manager
Camille Plumbing Services
04.2018 - 12.2022
Diploma - Salon Manager
Virginia College
Diploma - Cosmetology
Virginia College
High School Diploma -
Brentwood C. Academy