Kayla Schipper
Oshkosh,WI
Summary
Outgoing, focused leader with experience in guiding teams through strategic planning and goal setting while building relationships and producing success. Unwavering commitment to customer satisfaction, problem resolution and creating brand loyalty. Customer service, merchandising and coffee specialist.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Oshkosh Food Cooperative
Oshkosh, WI
10.2023 - Current
- Collaborated with other departments within the organization to coordinate projects.
- Developed and implemented effective strategies to maximize sales and profits.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Provided training, guidance, and support to staff members on proper procedures and policies.
General Manager
Scooter's Coffee
Oshkosh, Wisconsin
12.2022 - 10.2023
- Hired, onboarded and trained 40+ employees to prepare for opening a brand new store.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed marketing strategies designed to increase brand awareness within target markets.
Store Manager
Starbucks
Oshkosh, Wisconsin
01.2021 - 12.2022
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
Shift Supervisor
Starbucks
Oshkosh, Wisconsin
03.2018 - 01.2021
- Assisted manager in overseeing day to day operations of the store
- Deployed partners in a way that put customers first and delivered the best Starbucks experience
- Oversaw food management in store by following sales trends, analyzing sales/waste numbers and creating quality par numbers to achieve maximum growth
- Performed opening and closing routines, in accordance with Starbucks' standards.
Department Manager
Safeway
Lincoln City, Oregon
06.2016 - 02.2018
- Assisted and supported team in building their expertise of coffee, teas and Starbucks' merchandise while delivering exceptional customer service
- Onboarded and trained all new employees
- Filed weekly purchase reports and placed quality product orders
- Performed monthly inventories
- Merchandised product and signage according to company schematic and standards.
Education
Bachelor of Science (B.S.) in Political Science -
University of Oregon
Eugene, Oregon06.2016
Skills
- Team Leadership
- Strategic Planning
- Training and Development
- Employee Scheduling
- Guiding Teams
- Goal Setting
- Building Relationships
- Customer Satisfaction
- Problem Resolution
- Creating Brand Loyalty
- Merchandising
Certification
Food Safety Manager Certification, National Registry of Food Safety Professionals
Volunteer Experience
American Cancer Society, Relay For Life Volunteer Event Director, Eugene, Oregon, 09/01/14, 05/01/16, Organized, coordinated and led groups of 30+ volunteers in planning Relay For Life events., Directed and coordinated campus wide marketing activities and policies to promote main event and fundraisers., Planned large-scale events such as fundraisers, conferences and meetings., Headed fundraising efforts to raise about $30,000 per Relay For Life event through securement of corporate sponsorships and donations.
References
References available upon request.
Timeline
Assistant General Manager
Oshkosh Food Cooperative
10.2023 - Current
General Manager
Scooter's Coffee
12.2022 - 10.2023
Store Manager
Starbucks
01.2021 - 12.2022
Shift Supervisor
Starbucks
03.2018 - 01.2021
Department Manager
Safeway
06.2016 - 02.2018
Bachelor of Science (B.S.) in Political Science -
University of Oregon
Food Safety Manager Certification, National Registry of Food Safety Professionals
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