Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Schuffert

Helena,AL

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at Von Maur. Excelled in promotional planning and staff development, effectively increasing department success through strategic oversight and strong delegation skills. Skilled in fostering a collaborative environment, significantly improving project outcomes and operational efficiency.

Overview

4
4
years of professional experience

Work History

Retail Department Manager

Von Maur
03.2024 - Current
  • Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization.
  • Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.

Resident Quality Engineer ( Liaison)

Trigo Group
01.2023 - 01.2024
  • Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
  • Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
  • Performed quality inspections and drafted reports to detail non-conforming material issues.
  • Contributed to root cause analysis to determine core reason for failures and errors.

Quality Tech. Team Leader

Adient US (ms Companies)
08.2020 - 01.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

High School Diploma -

Covenant Academy
Montgomery, AL

Skills

  • Promotional planning
  • Scheduling and Staffing
  • Staff Training and Development
  • Delegation and Supervision
  • Issue Resolution
  • Quality management knowledge
  • Supplier audits
  • Teamwork and Positive Attitude
  • Documentation skills
  • Component Repairs
  • Attention to Detail
  • Active Listening

Timeline

Retail Department Manager

Von Maur
03.2024 - Current

Resident Quality Engineer ( Liaison)

Trigo Group
01.2023 - 01.2024

Quality Tech. Team Leader

Adient US (ms Companies)
08.2020 - 01.2023

High School Diploma -

Covenant Academy

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Kayla Schuffert