Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Quote
Timeline
BusinessDevelopmentManager

Kayla Selman

East Point,Georgia

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Medix Staffing
Boston, MA
04.2017 - 06.2021
  • Resolved customer call complaints within 24 hours, reducing the likelihood of negative reviews.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Mastered conversational Spanish, ensuring 99% of clients could communicate with a bilingual agent.
  • Answered 10+ calls per hour, exceeding call rates by 16%.
  • Maintained a professional, friendly demeanor with customers at all times, receiving 130+ positive customer reviews.

Medical Receptionist

Massachusetts General Hospital Emergency Room
Boston, MA
02.2015 - 04.2017
  • Handled complaints while providing appropriate solutions, and alternatives within the time limits. Also, followed up to ensure a resolution took place.
  • Kept records of customer interactions,processed customer accounts and filed documents.
  • Followed communication procedures, guidelines and policies.
  • Provided accurate, valid and complete information by using the proper method and tools.
  • Met personal and team sales targets and call handling quotas.

Education

Dental Assisting

United Education Institute
Morrow, GA
02-2023

Skills

  • Report Generation
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Paperwork Processing
  • Verbal communication
  • Patient
  • Fast Learner
  • Friendly
  • Collaborative
  • Organized
  • Optimistic
  • Professional
  • A leader
  • Knowledge Of HIPPA
  • Business driven

Certification

  • HIPPA certificate
  • X-ray examinations and procedures
  • CPR certififed

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Customer Service Representative

Medix Staffing
04.2017 - 06.2021

Medical Receptionist

Massachusetts General Hospital Emergency Room
02.2015 - 04.2017

Dental Assisting

United Education Institute
Kayla Selman