Kayla Serra
Lutz,FL
Summary
Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices. Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices. Talented, goal-driven Agency Owner highly skilled in promoting services and adept at building strong client relationships. Decisive leader with an exceptional understanding of marketing and sales strategies that drive business growth. Stellar sales techniques and remarkable creativity in handling a wide range of client needs.
Overview
7
7
years of professional experience
Work History
Administrator
K & N Home Care Agency LLC
Tampa, FL
10.2022 - Current
- Ensured compliance with applicable laws and regulations related to business operations.
- Reviewed legal documents related to business operations.
- Performed regular evaluations of CNAs to assess their competency level in providing patient care.
- Initiated programs designed to improve customer service among CNA staff members.
- Maintained awareness of government regulations, health insurance changes and financing options.
Vice President
Tampa Bay Therapy Care INC
Tampa, FL
01.2022 - 02.2023
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Maintained strict confidentiality of all patient records in accordance with HIPAA regulations.
- Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
- Managed clinical budgets, billing systems and insurance negotiations.
Billing Specialist
Carrazana Chiropractic
Tampa, FL
01.2018 - 01.2022
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Calculated billing charges prepared and submitted claims to insurance companies.
- Generated periodic reports summarizing account balances and collection activities.
- Investigated incorrect billings and processed refunds as necessary.
- Verified insurance coverage and identified third-party payers for billing purposes.
Education
Associate of Arts - Medical Insurance Billing
Aguilas International
Tampa, FL06-2017
High School Diploma -
Leto Adult/Community Center
Tampa, FL06-2013
Skills
- Claims Processing
- Payment posting
- Billing dispute resolution
- Medical billing and collections
- HIPAA Compliance
- Insurance Verification
- Collections
- Word Processing
- Job Billing
- Business Administration
- Staff Management
- Marketing
- Expense Monitoring
- Customer Service
- Financial Leadership
- Data Confidentiality
- Scheduling
- Contract Processing
- Recordkeeping and File Management
- Attention to Detail
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Administrator
K & N Home Care Agency LLC
10.2022 - Current
Vice President
Tampa Bay Therapy Care INC
01.2022 - 02.2023
Billing Specialist
Carrazana Chiropractic
01.2018 - 01.2022
Associate of Arts - Medical Insurance Billing
Aguilas International
High School Diploma -
Leto Adult/Community Center