KAYLA SERRANO
Passaic,NJ
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Motivated to continue to learn and grow as a criminal justice professional.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
ESS Education
12.2023 - Current
- Followed lesson plans left by teachers to support learning goals and minimize gaps in curriculum pacing.
- Established positive working relationships with school administrators and teachers throughout substitute teaching assignments.
- Supervised students, escorting safely to and from classrooms and assemblies.
Bartender/Server
Public House 46
05.2023 - 10.2023
- Verified legal drinking age of patrons through stringent ID checks.
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes.
- Crafted beverages from well, top-shelf and specialty spirits according to menu recipes or patron requests.
- Handled customer payments, reported tip amounts and balanced cash drawers.
Overnight Grocery Associate
Amazon fresh
07.2022 - 11.2022
- Restocked shelves and faced products to keep grocery sales areas attractive and ready for customers.
- Monitored inventory levels and managed product rotations for store availability.
- Changed displays to promote new product launches and reflect seasonal themes.
Nanny/Babysitter
Homebased Privately
02.2021 - 09.2021
- Assisted children with homework assignments and special projects across different subjects
- Worked with special needs kids.
- Learned household traditions, routines and dietary practices quickly.
- Enforced daily schedule to maintain consistent routine.
- Accommodated last-minute schedule changes and followed parental guidelines and cultural norms.
Education
Associate of Science - Criminal Justice
Passaic County Community College
Passaic, NJ05-2025
High School Diploma - undefined
Passaic High School
Passaic, NJ06.2022
Skills
- Leadership skills
- Active listener
- Management Skills
- Positive reinforcement
- Adaptable
- Customer relations
Certification
- Specialization: Criminal Justice
- Certificate of Achievement: Criminal Justice
LANGUAGES
Spanish - Reading and Writing, Fluent
Timeline
Substitute Teacher, K-12
ESS Education
12.2023 - Current
Bartender/Server
Public House 46
05.2023 - 10.2023
Overnight Grocery Associate
Amazon fresh
07.2022 - 11.2022
Nanny/Babysitter
Homebased Privately
02.2021 - 09.2021
High School Diploma - undefined
Passaic High School
Associate of Science - Criminal Justice
Passaic County Community College