Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Servin

Las Vegas

Summary

Talented security professional skilled at conducting building patrols, securing entrances and exits. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

8
8
years of professional experience

Work History

Security Officer

Venetian Hotel & Casino
02.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company on foot.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.

Receptionist/Administrative Assistant to the Director

Southwest Truck Driver Training
07.2022 - 02.2023
  • Answering, screening and forwarding phone calls using a multi-line phone system
  • Greeting, welcoming and directing visitors
  • Assisting prospective students with pre-applications
  • Entering student and customer data with accuracy and efficiency
  • Working with the campus Director to ensure all reports are accurate
  • Upholding confidentiality of student and customer information
  • Providing administrative support for all departments as needed

Records Clerk

Papillon Grand Canyon Helicopters
11.2021 - 07.2022
  • Uses word and excel daily, entering daily records, and inspections for aircrafts
  • Verify data and correct data where necessary
  • Maintain logbooks or records of activities and tasks
  • Complies with federal, state, and company specific regulations related to quality of the product, employee safety and to the proper performance of day to day activities.

Corrections/detention specialist

Military Police Company Guantanamo
01.2021 - 11.2021
  • (Deployment)
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Ensures safe, humane treatment of detainees within the United States only strategic detention facility
  • Enforcement of facility rules, regulations, ensuring all detainees comply with orders from Guard Force
  • Apply interpersonal communication skills to de-escalate situations as needed

Reservations Agent

Maverick Helicopters
12.2018 - 12.2020
  • Resolved various issues and discrepancies for customers.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.

Cashier, shift leader, slicer

Jersey Mike's
12.2017 - 12.2018


  • Mentored team members on techniques necessary to complete job tasks
  • Opened and closed the store, which included counting cash drawers.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Cashier

Firehouse Subs
01.2016 - 12.2017
  • Created new processes and systems for increasing customer service satisfaction
  • Opened and closed the store.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Associate of Applied Science - Early Childhood Education

Western Governors University
Salt Lake City, UT
2026

Diploma - Diploma

Adult High School
Las Vegas
06.2017

Skills

  • 6 years customer service experience
  • 3 years cash handling experience
  • FAA Forklift Certified
  • MS and Excel Experience
  • 2 years slicing experience
  • Report Writing

Timeline

Security Officer

Venetian Hotel & Casino
02.2023 - Current

Receptionist/Administrative Assistant to the Director

Southwest Truck Driver Training
07.2022 - 02.2023

Records Clerk

Papillon Grand Canyon Helicopters
11.2021 - 07.2022

Corrections/detention specialist

Military Police Company Guantanamo
01.2021 - 11.2021

Reservations Agent

Maverick Helicopters
12.2018 - 12.2020

Cashier, shift leader, slicer

Jersey Mike's
12.2017 - 12.2018

Cashier

Firehouse Subs
01.2016 - 12.2017

Associate of Applied Science - Early Childhood Education

Western Governors University

Diploma - Diploma

Adult High School

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