Kayla Settles
Towson,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Storage Manager
Public Storage
07.2023 - Current
- Oversaw daily operations of storage facility, including staff management, customer service, and facility maintenance.
- Implemented efficient storage management systems to optimize space utilization and streamline inventory processes.
- Developed and executed marketing strategies to attract new customers and retain existing ones, resulting in increased occupancy rates.
- Conducted regular facility inspections to ensure compliance with safety regulations and maintain cleanliness standards.
- Managed budget and expenses effectively, achieving cost-saving initiatives while delivering exceptional service to customers.
- Provided leadership and training to staff members, fostering a positive work environment and promoting team cohesion.
Ophthalmologist Technician
Eye Consultants Of Northern Virginia
01.2022 - 08.2022
- Enhanced patient care by performing diagnostic tests and assisting in ophthalmic procedures.
- Developed strong rapport with patients from diverse backgrounds through courteous service provision.
- Increased patient satisfaction by addressing concerns, answering questions, and explaining procedures in a compassionate manner.
- Promoted a clean and organized work environment by adhering to infection control guidelines during all aspects of patient care.
- Managed medicine inventory by contacting suppliers for restocking, liaising with pharmacies, patients, and insurance companies.
- Recorded and addressed patient issues regarding prescriptions, insurance, and treatment, ensuring timely communication with the doctor.
Optician
America’s Best
04.2019 - 12.2021
- Conducted comprehensive vision assessments and assisted customers in selecting suitable eyewear based on their prescription, preferences, and lifestyle.
- Utilized precision instruments to measure and fit eyeglasses, ensuring optimal vision correction and comfort for each client.
- Educated customers on proper eyewear care and maintenance, including lens cleaning techniques and frame adjustments.
- Collaborated with ophthalmologists and optometrists to verify prescriptions and ensure accurate lens fabrication.
- Managed inventory of frames and lenses, including ordering, restocking, and merchandising to enhance product visibility and sales.
- Provided exceptional customer service by addressing inquiries, resolving concerns, and delivering personalized recommendations to meet individual needs.
Education
Bachelor of Science - Political Science
Morgan State University
Baltimore, MD12.2024
Skills
Microsoft Office Suite
Excellent customer service and communication skills
Adaptability and flexibility
Problem-Solving
Customer Service
Stress Management
Collaborative
Diligent
Timeline
Storage Manager
Public Storage
07.2023 - Current
Ophthalmologist Technician
Eye Consultants Of Northern Virginia
01.2022 - 08.2022
Optician
America’s Best
04.2019 - 12.2021
Bachelor of Science - Political Science
Morgan State University
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