Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Storage Manager
Public Storage
Baltimore, MD
07.2023 - Current
Oversaw daily operations of storage facility, including staff management, customer service, and facility maintenance.
Implemented efficient storage management systems to optimize space utilization and streamline inventory processes.
Developed and executed marketing strategies to attract new customers and retain existing ones, resulting in increased occupancy rates.
Conducted regular facility inspections to ensure compliance with safety regulations and maintain cleanliness standards.
Managed budget and expenses effectively, achieving cost-saving initiatives while delivering exceptional service to customers.
Provided leadership and training to staff members, fostering a positive work environment and promoting team cohesion.
Ophthalmologist Technician
Eye Consultants Of Northern Virginia
Woodbridge
01.2022 - 08.2022
Enhanced patient care by performing diagnostic tests and assisting in ophthalmic procedures.
Developed strong rapport with patients from diverse backgrounds through courteous service provision.
Increased patient satisfaction by addressing concerns, answering questions, and explaining procedures in a compassionate manner.
Promoted a clean and organized work environment by adhering to infection control guidelines during all aspects of patient care.
Managed medicine inventory by contacting suppliers for restocking, liaising with pharmacies, patients, and insurance companies.
Recorded and addressed patient issues regarding prescriptions, insurance, and treatment, ensuring timely communication with the doctor.
Optician
America’s Best
Woodbridge, VA
04.2019 - 12.2021
Conducted comprehensive vision assessments and assisted customers in selecting suitable eyewear based on their prescription, preferences, and lifestyle.
Utilized precision instruments to measure and fit eyeglasses, ensuring optimal vision correction and comfort for each client.
Educated customers on proper eyewear care and maintenance, including lens cleaning techniques and frame adjustments.
Collaborated with ophthalmologists and optometrists to verify prescriptions and ensure accurate lens fabrication.
Managed inventory of frames and lenses, including ordering, restocking, and merchandising to enhance product visibility and sales.
Provided exceptional customer service by addressing inquiries, resolving concerns, and delivering personalized recommendations to meet individual needs.
Education
Bachelor of Science - Political Science
Morgan State University
Baltimore, MD
12.2024
Skills
Microsoft Office Suite
Excellent customer service and communication skills
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation