Kayla Shavers
Jacksonville,FL
Summary
10 years of extraordinary customer service experience, with an opportunity to invest all skills into a career. Strongly adhere to the belief in customer service, excellent customer relations, honesty, and teamwork. Looking forward to working for a company to advance my knowledge and experience while becoming an asset to a mission-based company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Coach
Customer Care Professional
01.2021 - Current
- Respond to incoming phone and email contacts from customers in a professional and efficient manner
- Mitigate customer escalations through effective decision making and problem-solving skills
- Leverage multiple systems and tools to effectively handle customer contacts
- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences
Site Supervisor
Allied Universal
01.2018 - 01.2021
- Leading the team in incident management and conflict resolution
- Acted as a liaison between customers, Operation Managers, and security officers
- Supervised site staff and provided coaching, recognition, and discipline within the approved empowerment range
- Overseen front desk operations that included answering and responding to incoming calls, and emails
- Greeting, and directing visitors, and general administrative duties
- Preparing or updating employment records related to hiring, transferring, promoting, and terminating
- Explaining human resources policies, procedures, and standards to new and existing employees
- Utilized communications tools such as Microsoft Outlook, and Microsoft Teams to communicate with co-workers and customers, along with Microsoft Excel, Word, And One note for daily tasks.
Mutual Teller
Best Bet
01.2013 - 01.2018
- Ensured accurate data entry of the customers' requests, educating new customers and providing a complete understanding of company practices
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Interacted with guests every day by sharing information, answering questions and providing great guest service.
- Processed customer transactions promptly, minimizing wait times
Education
psychology
Alpha School of Massage in Massage Therapy
2019
Tallahassee Community College
2017
High School Diploma -
Orange Park High School
Orange Park, FL2014
Skills
- Communication skills (9 years)
- Problem solving (9 years)
- Writing skills (6 years)
- Customer service (9 years)
- Computer literacy (10 years)
- Microsoft Office (9 years)
- Sales (9 years)
Certification
Pari-Mutuel/Cardroom Combination License
August 2013 to August 2018
Transportation Worker Identification Credential (TWIC)
December 2021 to December 2026
Timeline
Coach
Customer Care Professional
01.2021 - Current
Site Supervisor
Allied Universal
01.2018 - 01.2021
Mutual Teller
Best Bet
01.2013 - 01.2018
psychology
Alpha School of Massage in Massage Therapy
Tallahassee Community College
High School Diploma -
Orange Park High School
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