KAYLA SHAW-COATES
Suitland,MD
Summary
A Devoted, Care-focused Healthcare professional offering over 4 years of experience in the medical field, With extensive hands-on experience working in different medical environments, skilled in working under pressure with adapting to new situations and challenges to best enhance the work setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Radiology Receptionist
MedStar Health
12.2021 - Current
- Streamlined workflow and increased efficiency by maintaining organized records of patient data, exam results, and radiologic images.
- Expedited urgent cases by prioritizing scheduling based on medical necessity while accommodating non-urgent appointments within reasonable timeframes.
- Maintained updated and detailed records of calls between Physician Assistant/resident's in electronic database.
- Coordinated with other healthcare personnel to deliver quality patient care.
Guest Services Associate
Medstar Washington Hospital Center Via Aerotek
04.2021 - 12.2021
- Engaged guests entering facility and offered to assistance with wayfinding.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Followed document protocols to safeguard confidentiality of patient information.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
Front Office Assistant
Healthy Choice Family Clinic and urgent care
09.2020 - 11.2020
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Followed physician orders to correctly administer therapeutic phlebotomy.
Patient insurance Technician
Aerotek - Clearway pain solutions
08.2020 - 09.2020
- Verified client information by analyzing existing evidence on file.
- Collected premiums and issued accurate receipts.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Education
Phlebotomy
One Stick Phlebotomy LLC
Lanham, MD06.2023
Medical Assistant Certificate - Medical Assisting
Fortis College
Landover, MD09.2020
High School Diploma -
Suitland High School
District Heights, MD05.2018
Skills
- Medical Terminology
- EMR Systems
- Medical Billing
- HIPAA Compliance
- Complex Problem-Solving
- Inventory Control
- Medical Office Administration
Certification
- PT - Phlebotomy Technician
- Certified Phlebotomist, Certified through NPCE - June 26,2023 - June 6,2025
Timeline
Radiology Receptionist
MedStar Health
12.2021 - Current
Guest Services Associate
Medstar Washington Hospital Center Via Aerotek
04.2021 - 12.2021
Front Office Assistant
Healthy Choice Family Clinic and urgent care
09.2020 - 11.2020
Patient insurance Technician
Aerotek - Clearway pain solutions
08.2020 - 09.2020
Phlebotomy
One Stick Phlebotomy LLC
Medical Assistant Certificate - Medical Assisting
Fortis College
High School Diploma -
Suitland High School
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