Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kayla Shell

O'Fallon,MO

Summary

Excellent customer service and a team player, outgoing and also known as a team leader. Well known for putting myself out there to learn new abilities and making sure everyone is on the same page.

Overview

17
17
years of professional experience

Work History

Retail Associate

Chesterfield Valley Nursery
Chesterfield, MO
03.2021 - Current
  • Provided ongoing training for new staff members.
  • Performed price checks on items requested by customers and staff.
  • Greeted customers and provided excellent customer service.
  • Created price tags and merchandise signs for new items.
  • Entered possible plants in our purchase orders using QuickBooks.
  • Utilized Excel to create and maintain pricing sheets.
  • Entered bills from our vendors.
  • Answer phone calls and respond to emails from customers, as well as scheduling deliveries.

Bartender, Waitress, Cook

Playoffs Sports Bar And Grill
O'Fallon, MO
12.2011 - Current
  • Assisted in setting up the bar for service shift.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Know my way around the kitchen and worked cooking shifts as well.
  • Count down the drawer for the day and Keno drawer to make sure money was correct.
  • Trained new associates in the kitchen and waitressing.

Bakery Manager

Shop N Save Supermarket
Ballwin, MO
02.2016 - 06.2018
  • Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
  • Ensured compliance with food safety regulations and health codes in the kitchen area.
  • Performed routine maintenance tasks such as cleaning equipment or restocking shelves.
  • Managed customer service, addressing complaints and ensuring high satisfaction levels with bakery products and services.
  • Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
  • Developed and implemented effective schedules.
  • Took inventory of stock and made the orders weekly.
  • Attended weekly store manager meetings to discuss upcoming product launches and sales targets for the following week.

Cashier

Shop N Save Supermarket
O'Fallon, MO
09.2007 - 02.2016
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Facilitated the training of new employees in groups of three on register usage.
  • Contributed to various departments during periods of downtime.
  • Assisted in clinic operations by inputting client information into digital spreadsheets

Education

High School Diploma -

Timberland High School
Wentzville, MO
05-2008

Some College (No Degree) -

Saint Charles Community College
Saint Charles

Skills

  • Cash Register Operation
  • Loss Prevention
  • Cash Handling Accuracy
  • Product Merchandising
  • Customer Engagement
  • Merchandise Display
  • Excellent Employee Trainer
  • Reliable Employee

References

References available upon request.

Timeline

Retail Associate

Chesterfield Valley Nursery
03.2021 - Current

Bakery Manager

Shop N Save Supermarket
02.2016 - 06.2018

Bartender, Waitress, Cook

Playoffs Sports Bar And Grill
12.2011 - Current

Cashier

Shop N Save Supermarket
09.2007 - 02.2016

High School Diploma -

Timberland High School

Some College (No Degree) -

Saint Charles Community College

Similar Profiles

CREATE PROFILE
Kayla Shell