Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Sheppard

Cincinnati,OH

Summary

Versatile professional with experience in retail and healthcare settings. Known for effective communication and problem-solving skills, consistently delivering exceptional customer service and reliable support in high-pressure situations. Eager to contribute to team success and drive positive outcomes.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Dabbous
Cincinnati, Ohio
03.2026 - Current
  • Assisted customers in selecting clothing, contributing to overall shopping satisfaction.
  • Processed cash and card transactions accurately at the register to ensure smooth operations.
  • Handled customer returns and exchanges to ensure compliance with company standards.

  • Maintained store cleanliness and organized product displays to enhance customer experience.

Emergency Room Technician

UCMC Medical Center
Cincinnati, Ohio
04.2025 - 03.2026
  • Assessed patient conditions and prioritized care in fast-paced emergency environment.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Assisted medical staff with patient examinations and procedures efficiently.
  • Documented patient information accurately in electronic health records system.

Phlebotomist

UCMC Medical Center
Cincinnati, Ohio
01.2024 - 04.2025
  • Collected blood samples from patients using various phlebotomy techniques.
  • Maintained accurate patient records and ensured data entry compliance.
  • Collaborated with healthcare staff to coordinate patient care effectively.
  • Educated patients on the blood draw process to reduce anxiety.
  • Ensured cleanliness and safety of phlebotomy equipment and work area.
  • Assisted in training new phlebotomists on best practices and procedures.

Education

Certificate - Phlebotomy

LaRock Healthcare Academy
Florence, KY
01-2021

High School Diploma -

Grant County High School
Dry Ridge, KY
04-2020

Some College (No Degree) - Nursing

Hondros College of Nursing
Westerville, OH
09-2026

Skills

  • Blood collection
  • Infection control
  • Electronic health records
  • Customer service
  • Vital sign monitoring
  • Team collaboration

Timeline

Retail Sales Associate

Dabbous
03.2026 - Current

Emergency Room Technician

UCMC Medical Center
04.2025 - 03.2026

Phlebotomist

UCMC Medical Center
01.2024 - 04.2025

Certificate - Phlebotomy

LaRock Healthcare Academy

High School Diploma -

Grant County High School

Some College (No Degree) - Nursing

Hondros College of Nursing
Kayla Sheppard