Kayla Sierra
Houston
Summary
Results-oriented Case Manager with a strong background in program coordination, crisis response, and client support. Skilled in managing funding, leading teams, and enhancing service delivery. Currently pursuing an MBA to transition into business roles, offering a blend of leadership, compliance, and communication skills to support organizational success.
Overview
8
8
years of professional experience
Work History
Case Manager
Harris County Bereavement
Houston
08.2024 - Current
- Managed complex caseloads involving funeral assistance, legal documentation, and next-of-kin coordination in compliance with county and state regulations.
- Collaborated across departments to schedule services, resolve issues, and streamline internal processes.
- Collaborated with department leadership to identify process improvements, draft internal workflows, and support team development, strengthening operational efficiency.
Lead Case Manager
Harris County Housing & Community Development
Houston
07.2023 - 07.2024
- Chosen to assist with the launch of social services in a new relocation initiative.
- Promoted after a couple of months of successful contributions to the Disaster Recovery Buyout Team.
- Partnered with stakeholders to fast-track solutions for client housing challenges.
- Documented all activities using Recovery Trac and Caseworthy systems.
Case Manager
Harris County Community Services CR-EAP/CAFÉ Progr
Houston
02.2023 - 06.2023
- Conduct client assessments to determine eligibility for rent, mortgage, and utility assistance programs.
- Develop individualized service plans, helping clients achieve housing stability through referrals to employment, counseling, and social services.
- Collaborate with funding agencies and community partners to maximize resources and program impact.
- Coordinate financial aid disbursements, ensuring timely payment to landlords, mortgage companies, and utility providers.
Administrative Assistant
Kirby Corporation
Houston
01.2022 - 02.2023
- Managed front desk and internal communications.
- Maintained organized, confidential files and directories.
- Handled clerical operations, improving overall efficiency.
Case Manager
Harris County Community Services TERAP
Houston
02.2021 - 12.2021
- Supported 20+ clients monthly with rental assistance through HUD/CDBG-funded grants.
- Processed financial documents, ensuring compliance with federal and county regulations.
- Used HMIS and Caseworthy to maintain thorough, audit-ready records.
Corporate Regional Trainer
Texas Service Life
12.2017 - 12.2021
- Designed and delivered training programs across regions.
- Identified staff development needs and implemented tailored training solutions.
- Contributed to productivity improvements through instructional design.
Education
MBA -
University of Houston – Downtown
06.2026
Bachelor of Social Work -
University of Houston – Downtown
Skills
- Fluent in Spanish (Speaking, Reading, Writing)
- Client Advocacy & Service Coordination
- Grant & Program Compliance
- Leadership & Mentorship
- Microsoft Office Suite
- Stakeholder engagement
- Data analysis
- Program development
- Caseworthy
- Report Writing & Documentation
- Crisis Intervention & Problem Solving
References
Available upon request
Timeline
Case Manager
Harris County Bereavement
08.2024 - Current
Lead Case Manager
Harris County Housing & Community Development
07.2023 - 07.2024
Case Manager
Harris County Community Services CR-EAP/CAFÉ Progr
02.2023 - 06.2023
Administrative Assistant
Kirby Corporation
01.2022 - 02.2023
Case Manager
Harris County Community Services TERAP
02.2021 - 12.2021
Corporate Regional Trainer
Texas Service Life
12.2017 - 12.2021
MBA -
University of Houston – Downtown
Bachelor of Social Work -
University of Houston – Downtown
Similar Profiles
CAROL GRAYCAROL GRAY
Social Worker at East End Hospice-Zinberg Family Bereavement Center, LMSW Bereavement CounselingSocial Worker at East End Hospice-Zinberg Family Bereavement Center, LMSW Bereavement Counseling
Cadence DealejandroCadence Dealejandro
Data Entry Clerk at Harris County Probate County ClerkData Entry Clerk at Harris County Probate County Clerk
USOH UTOMWENUSOH UTOMWEN
Health Care Support Worker at Sue Ryder Neurological and Bereavement SupportHealth Care Support Worker at Sue Ryder Neurological and Bereavement Support
Jennifer PickardJennifer Pickard
Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument
Terrance SowellTerrance Sowell
Marketing Intern at Safety VisionMarketing Intern at Safety Vision