Kayla Smith
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Hardworking and reliable business professional with strong ability in patient care and day to day office tasks. Organized, proactive and punctual with team-oriented mentality.
Overview
9
9
years of professional experience
Work History
Doctor Coordinator
Bastien Dental Care
09.2022 - Current
- Answered phones and scheduled hygiene/doctor appointments.
- Kept track of treatment information in patient records.
- Documented any correspondence from specialty offices and any required medication/pre-medication.
- Scheduled patients using perfect day scheduling and scheduling to surpass each individual goal.
- Review treatment plans and schedule treatment same day.
- Assist hygiene in charting patients while they probe.
- Correspond with other offices in receiving x-rays & mutual patient information.
- Scheduled IV sedation for patients with developmental disabilities as well as dental anxiety.
- Coordinated with WECARE program and provided dental care to those in need.
Business Assistant
Family Dentistry at Southwood
08.2021 - 09.2022
- Greeting patients and answering phone calls to provide assistance and general information.
- Maintained patient database by entering and updating patient information.
- Updating patient insurance information and working claims for patient ledgers.
- Working with doctors and hygienists with organizing their schedule.
- Performed end-of-day reports and completing bank deposits to assist with financial management and record keeping for day to day production.
- Working reports to meet our monthly quota (Insurance aging, Aging report, RGB report, OOPS report, and Head of Household report, etc.)
- Participated in weekly/yearly meetings and brainstorming sessions to discuss new ideas, patient projects and business assistant duties.
- Organized and sorted incoming mail, placing into appropriate folders for departmental distribution.
- Posting checks & no-pays to patient ledgers.
- Presenting treatment plans and scheduling patients appropriately per their treatment.
Administrative Assistant
The Florida Bar
12.2018 - 04.2021
- Created surveys, analyzed survey data, and created official survey reports.
- Create and upload materials for board and committee meetings as well as schedule subcommittee and committee meetings.
- Conduct research.
- Prepared and prioritized calendars and correspondence.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Composed correspondence, reports and meeting notes.
- Managed inventory to ensure all supplies were in stock and within budget.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
Fingerprint Technician
Leon County Schools Fingerprinting Office
01.2016 - 05.2018
- Fingerprinted new or returning Leon County School hires for background checks.
- Fingerprinted students for the AHCA program.
- Answered phones and emails.
- Organized and files background checks.
Education
High School Diploma -
Leon High School
Tallahassee, FL01-2015
Skills
- Patient counseling
- Diagnosis and treatment scheduling
- Patient education
- Treatment Plan Development & Patient Charting
- Advising and Educating Patients
- Insurance Verification
- Henry Schein Dentrix
- Insurance Protocols
- Office Administration
- Utilizing Microsoft programs to document survey reports, board minutes, and committee surveys, etc
- Worked in programs like SPSS, SurveyMonkey, Salesforce, etc
Timeline
Doctor Coordinator
Bastien Dental Care
09.2022 - Current
Business Assistant
Family Dentistry at Southwood
08.2021 - 09.2022
Administrative Assistant
The Florida Bar
12.2018 - 04.2021
Fingerprint Technician
Leon County Schools Fingerprinting Office
01.2016 - 05.2018
High School Diploma -
Leon High School
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